Consumer Focus with Martin Newman Podcast
1) 10 New ROI’s: Guarantee sustainable commercial success
Martin shares his 10 new ROIs that consider what truly matters to consumers and how businesses can proactively build lifetime value based on this framework. My Ten New ROIs are: 1. Return on Inspirati...Show More
2) The Rise of Marketplaces: How They're Changing the Way Consumers Shop
Martin is joined by his usual panel guests to discuss their current views and life experiences with the ongoing economic squeeze. The main focus of this episode is the rise of marketplaces such as Ama...Show More
3) Employee First: The importance of the people in any business
Martin is joined by his regular panelists Leila and Dave as well as special guest, CEO of LK Bennett, Darren Topp. They discuss how everyone is currently feeling about the current cost of living situa...Show More
4) Prioritising Values Over Value - How purpose is driving consumer decisions
Martin welcomes his panelists from the public, Marie-Clare, Leila, and Dave to find out how they are feeling about their personal economies as we come out of the holiday season and into the new year. ...Show More
Prioritising Values Over Value - How purpose is driving consumer decisions
38:12 | Jan 22nd, 2023
5) Loyalty: What Turns Customers Into Fans?
Martin is joined by his usual panel guests Marie-Clare, Leila and Dave to delve into how brand loyalty plays into their purchasing and consumer habits. They discuss the different channels that brands ...Show More
6) The Conscious Consumer: How Have Buying Habits Changed
Martin is joined by his regular team of panelists who continue to share their update on the impact of the economic and energy situation on their lives and purchasing decisions. In addition Martin is d...Show More
7) Online customer service: The good, the bad and the ugly
Martin is joined again by the consumer panelists Dave and Marie-Claire. In episode 4, Martin and his guests discuss their experiences with a variety of brands and retailers when it comes to online cus...Show More
8) How Brands and Consumers are Experiencing Last Mile Delivery - Panel Discussion
Martin is joined again by the consumer panelists Dave, Leila and Marie-Claire. In episode 3, they chat about the the ongoing cost of living crisis and the hopes for more positivity with a new British ...Show More
How Brands and Consumers are Experiencing Last Mile Delivery - Panel Discussion
44:39 | Sep 4th, 2022
9) The Future of the High Street - Panel Discussion with Consumers
Martin is joined again by the consumer panelists. In episode 2, they chat about the evolution of the high street in the UK including some of the recent changes, their hopes and desires for an invigora...Show More
10) Panel Discussion - Changes in consumer behaviour and stories of customer experience
Martin launches a new season of the Consumer Focus podcast with a new format. Each episode Martin will be joined by a panel of people to share their insights and experiences of customer centricity, ex...Show More
Panel Discussion - Changes in consumer behaviour and stories of customer experience
45:32 | Jul 13th, 2022