CX Decoded By CMSWire Podcast
1) From Headset to C-Suite: Miranda Collard on CX Leadership
In this episode of CX Decoded, Editor-in-Chief Dom Nicastro sits down with Miranda Collard, Global Chief Client Officer at TP, to explore her remarkable journey from headset-wearing agent to C-suite l...Show More
2) Top 2025 Moves for CMOs and CX Leaders
In this episode of CX Decoded, Editor-in-Chief Dom Nicastro sits down with CMSWire’s VP of Research, Sarah Kimmel, to unpack top findings from two pivotal reports: the 2025 State of the CMO and the 20...Show More
3) Marketing Is a Growth Engine: A Wake-Up Call for CMOs
Too many marketers are chasing likes over results. Jim Lecinski, clinical professor of Marketing at Northwestern University and former Google executive, says it’s time to reframe the CMO role—from bra...Show More
4) Future-Proofing Brands: A Deep Dive With Winnebago and PatPat
In this episode of “CX Decoded,” Michelle Hawley, senior editor at CMSWire, takes a look inside the nuances of brand evolution in today’s digital word, featuring Amber Holm, CMO at Winnebago Industrie...Show More
5) Smarter Customer Support, With AI the Ultimate Sidekick
In this episode of CX Decoded, host Dom Nicastro, editor-in-chief of CMSWire, dives into the future of AI in customer service with insights from three leading experts in the field. This episode brings...Show More
6) 90-Day CMOs: Foundational Marketing Leadership Defined
In this episode of CX Decoded, Dom Nicastro and Michelle Hawley of CMSWire discuss the evolving roles of chief marketing officers (CMOs) with insights from CMOs Gurdeep Dhillon of Contentstack and Kat...Show More
7) Empanadas and Home Security: How Employee Experience Shapes Customer Loyalty
In this episode of CX Decoded, Dom Nicastro, editor-in-chief at CMSWire, and Michelle Hawley, senior editor at CMSWire, explore the intersection of employee experience (EX) and customer experience (CX...Show More
Empanadas and Home Security: How Employee Experience Shapes Customer Loyalty
18:38 | Aug 26th, 2024
8) Mind and Machine: Two Paths to Marketing Mastery
We cover today the convergence of humanity and technology in today’s marketing landscape, featuring insights from Karna Crawford, CMO at Marqeta, and Tom Wentworth, CMO at Recorded Future. In this ep...Show More
9) The New Digital Frontiers of Customer Service Excellence
This episode is brought to you by Wix Studio. In this edition of CX Decoded, we discuss how large language models are enabling more natural and efficient customer interactions, reshaping the way conta...Show More
10) Building a Culture of Accessibility: Shelby Mitchell, Discover
This episode is brought to you by Wix Studio. In this in-depth conversation, Shelby Mitchell of Discover shares how her personal experiences have influenced her career, driving notable improvements ...Show More