The Guest Experience Show Podcast
1) The role of redemption prizes in the guest experience (Bryn Netz - Sureshot Redemption)
Bryn Netz is Sales Manager for Sureshot Redemption, a firm providing prizes and merchandise to family entertainment centers. In this interview, Bryn talks about what goes into a successful redemption...Show More
2) Unreasonable Hospitality (Will Guidara)
Will Guidara is the founder of Thank You, a hospitality company that develops world-class destinations and helps leaders across industries transform their approach to customer service. He is also the...Show More
3) Behavioral changes in guests and employees (Alyse Sklover - ROLLER)
Alyse Sklover is the Senior Events Manager for ROLLER, having joined the team in early 2023. In this interview, Alyse shares lessons learned over the course of her career, as she has seen the industr...Show More
4) Turning guests into walking billboards (Jenna Boyo - Planet Lazer Kelowna)
Jenna Boyo is the CEO of Planet Lazer in Kelowna, British Columbia. In this interview, Jenna shares how Planet Lazer has evolved in the nearly 20 years since she purchased the venue, and how she deli...Show More
Turning guests into walking billboards (Jenna Boyo - Planet Lazer Kelowna)
32:13 | May 31st, 2023
5) Engaging the community to create advocacy (Bryan Sklover - Savannah Ghost Pirates)
Bryan Sklover is the Director of Community Relations and Game Presentation for the Savannah Ghost Pirates, a professional minor league ice hockey team in the ECHL, whose inaugural season ended in Apri...Show More
Engaging the community to create advocacy (Bryan Sklover - Savannah Ghost Pirates)
33:51 | May 24th, 2023
6) Removing friction from vacation rentals (Phil Bernardo - Roseus Hospitality)
Phil Bernardo is the CEO of Roseus Hospitality, a short-term rental management company based in Orlando, FL. In this interview, Phil talks about the challenges facing the short-term rental industry t...Show More
Removing friction from vacation rentals (Phil Bernardo - Roseus Hospitality)
33:33 | May 17th, 2023
7) The evolution of the FEC experience
Nick DiMatteo is the Chief Games Officer for Fortyfive Games, a firm that focuses on consulting, design, and operations for family entertainment centers, and Nick has patents pending with the plan to ...Show More
8) Anticipating guests' needs before they ask (Meredith Tatum - The Ozarker Lodge)
Meredith Tatum is the Director of Experience at The Ozarker Lodge, opening in July 2023 in Branson, MO. In this interview, Meredith shares the details of the hotel’s unique experience and lessons lea...Show More
Anticipating guests' needs before they ask (Meredith Tatum - The Ozarker Lodge)
29:14 | May 3rd, 2023
9) Managing timed entry with "comfy capacity"
Max Pfeifer is the Experience Director at Museum of Play and Art (MoPA), a group of children’s museums that focus on learning through play. In this interview, Max shares how MoPA focuses on deliverin...Show More
10) The true purpose of VR (James Jensen - JUMP)
James Jensen is Founder and CEO of JUMP, an immersive VR experience that puts guests into a hyper-real wingsuit simulator. In this interview, James walks us through the JUMP experience, where guests ...Show More