CX...Oh! Podcast
1) Coupling CX with Organizational Excellence ft Serena Riley
Let's explore in our autumn-special episode the age-old yet freshly brewing bond that couples organizational excellence and customer experience with our vibrant guest Serena Riley, CX leader at Conver...Show More
2) E.P.I.C.ing the Experience ft Federica Roux
We've boarded the new year wagon here at CX...Oh! (it's never late ;)) to decode E.P.I.C. experiences (yes, the EPIC ones only!) with Federica Roux, Chief Experience Officer at Odity. Here's a glimpse...Show More
3) Decrypting Customer Succ-trategy ft Irit Eizips
Customer success - just another jargon or a substantial integrant in the experience that a customer has with an organisation? Let's decrypt it with Irit Eizips, CEO, CSM Practice. Irit's LinkedIn prof...Show More
4) Succeeding with Customer Success ft Maranda Dziekonski
What is it like to succeed with customer success? We're canvassing it with Maranda Dziekonski, Chief Customer Officer, Swiftly. Maranda's LinkedIn profile: https://www.linkedin.com/in/marandaanndzieko...Show More
5) Creating Experiential Value ft Diane Magers
Talking real business numbers here, we're uncovering how experiences create tangible value for companies with Diane Magers, the founder of Experience Catalysts, a sherpa for new and developing experie...Show More
6) The Experience Equation ft Adriana Salazar Hidalgo
What truly makes a great customer experience? Speed. Convenience. Consistency. Friendliness. And human touch—that is, creating real connections by making technology feel more human and giving emp...Show More
7) Hunting for the Magic Metric ft Kristi Faltorusso
Hunting for the magic metric in CX? We're disentangling the experience barometer mania this week with Kristi Faltorusso, an award winning Customer Success Executive with experience in building, scalin...Show More
8) Nurturing the Experience ft Mandisa Makubalo
Introducing to you in this episode, the woman running South Africa's 1st 100% black women owned CX Management Consultancy - Mandisa Makubalo, CEO, Unlimited Experiences SA, who has been ranked amongst...Show More
9) Sharing that Experience ft Dan Gingiss
In the CX...Oh! studio this time is someone who believes that a remarkable customer experience is your best marketing strategy, it's Dan Gingiss from Chicago, an established international keynote spea...Show More
10) Scoring CX Goals ft Gregorio Uglioni
When we view technology through the lens of an individual CX function, connecting the dots becomes slightly blurred unless we adjust to the key CX activities: understanding customers and their experie...Show More