2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey

Doing CX Right‬ with Stacy Sherman ›

27:18 | Jul 16th, 2021

Net Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Detractors). Rob Markey, co-founder of the Net Promoter System at Bain, and Stacy S...Show More