Touchpoints: Putting the customer at the centre of your world. Podcast
1) Become Data Driven and Reimagine The Customer Experiences With Nick Young
The pandemic has acted as a powerful catalyst for market dynamics already in play, most notably the switch from in-person to digital banking channels. Apps collect vast amounts of unstructured custome...Show More
2) Become A Leader In The Banking Industry With Kelvin Tan's Plug-And-Play Banking Service
The rate of change and innovation in the banking industry right now is staggering. And in an industry that is going through a massive transformation, there is no one more ambitious in their vision tha...Show More
3) Learn More on the Impact on End Users and the Innovative Modelling Program With Daniel Jonas
Daniel works with organisations that want to become future-proof. Ambitious organisations, concerned about their future market position, new market entrants and how to benefit from new technologies. W...Show More
4) Learn How to Create a World Class Customer Experience Program with Jason S Bradshaw
Imagine being offered your dream role heading up a completely new division and setting up a customer experience program for one of the most recognised brands on the planet just as a global scandal sur...Show More
5) Experience the Power of Experimenting with Maroš Servátka
Maroš Servátka is a Professor of Economics at Macquarie Graduate School of Management, which is Australia’s leading graduate business school. Maroš served as the Economics Discipline Leader at MGSM in...Show More
6) Discover Dynamic Customer Solutions with Rob Windle
Our guest this episode is Rob Windle, CEO and founder of Dynamic Customer Solutions The core of his business revolves around implementation and supporting businesses to lower the cost of call ce...Show More
7) Discover the 5 Archetypes with Carey Davidson
In this episode, we meet Carey Davidson a world-renowned speaker, author, founder, HR guru and is an expert in the business of self-mastery. Her groundbreaking 5 Archetypes system is used in companies...Show More
8) Make Payments Painless With Adrian Smith
Adrian is passionate about getting stuff done with deep experience in digital channels and a track record in designing end-to-end customer journeys for both online and offline touchpoints. He studied ...Show More
9) Discover the Power of Story with Park Howell
Park Howell is considered the World's Most Industrious Storyteller helping purpose-driven brands grow by as much as 600% through the customer-centric stories they tell. He is the host of the popular B...Show More
10) Introduction to Touchpoints
Customer-centricity involves more than just saying the customer is important. Creating meaningful experiences and maintaining lasting relationships with customers begins with understanding the custome...Show More