Fixed Ops Roundtable Podcast
1) How Bozard Ford Turned Fleet Headaches Into a Profit Center with Ed Roberts and Shawn Concannon
What if the way you manage your fleet could flip from being a cost center to a profit center? In this episode I’m joined by Shawn Concannon, President of TSD Mobility by Reynolds and Reynolds, and Ed ...Show More
2) The Hidden Cost of Bad Integrations in Fixed Ops (and How to Solve It)
In this episode my guests are Ashleigh Norton, VP of Marketing at Blink AI, and Ken Mauldin, Director, Platform Fixed Operations at Snell Motor Companies. Katrina and I sat down with them inside Snell...Show More
3) The F&I Mistakes Costing Dealers Repeat Customers with Mickey Quinn
In this episode my guest is Mickey Quinn, President of Vanguard Dealer Services, joining Sarah Vantine and me at Uber’s headquarters in New York City. Mickey has spent more than 35 years in the F&I sp...Show More
4) How Capital One’s Chat Concierge Is Changing the Dealer-Customer Relationship with Tim Mullins
What if the future of your dealership didn’t just rely on humans or AI, but the two working together in ways we’ve never seen before? In this episode my co-host Sarah Vantine and I sit down at Uber’s ...Show More
5) How Uber for Business Is Helping Dealers Cut Costs Overnight with Christie Wilson
In this episode, my guest is Christie Wilson from Uber for Business, and we sat down together at Uber’s headquarters in New York City to talk about how Uber is reshaping customer transportation in aut...Show More
6) What’s Next for Dealers? with Christopher Walsh (CEO Reynolds & Reynolds)
In this episode, I’m joined by Christopher Walsh, President and Acting CEO at Reynolds and Reynolds — a man who’s spent 38 years inside the walls of one of the automotive industry’s most influential c...Show More
7) What Most Dealerships Get Wrong About Their Technicians with Marco Zwanenburg
In this episode, my guest is Marco Zwanenburg, Aftersales Consultant, mentor to technicians, and someone who's spent over 30 years in the service bay trenches—and lived to tell the tale. We sat down l...Show More
8) How RevolutionParts Is Changing the Way Dealers Sell Online with Ibrahim Mesbah
In this episode, my guest is Ibrahim Mesbah, Co-Founder and CEO at RevolutionParts. We caught up at Uber’s NYC headquarters to talk about something most dealerships overlook—the real power sitting ins...Show More
9) The 29% Retention Lift: What BG Products Discovered Across 263 Dealerships with Rob Leary
What if one change in your service process could boost customer retention by 29%? That’s not a hypothetical. That’s what BG Products uncovered, and in this episode, Rob Leary, Director of Sales at BG,...Show More
10) The 95% Conversion Blueprint: Inside Today’s Top BDCs with Scott Davis
In this episode, my guest is Scott Davis, Founder of Volie, and we’re talking about what most dealers are missing when it comes to inbound calls. We’ve all heard about outbound strategies and BDC hust...Show More