The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth Podcast
1) Your Customers are Lazy... and Bored: How to Use That to Your Advantage
EPP 409 Your Customers are Lazy... and Bored: How to Use That to Your Advantage Show Notes: This week on The Intuitive Customer, Colin takes a step back and welcomes guest host Morgan Ward to explore...Show More
2) Why Customer Satisfaction Hasn’t Budged in 30 Years: Two new guest experts tell us why
In this milestone episode, The Intuitive Customer undergoes a transformation. Colin Shaw announces a step back from the regular hosting role, prompting a fresh chapter in the podcast’s evolution. Host...Show More
3) AI Won’t Save Your Customer Experience—But This Might...
Episode Summary: Everyone’s talking about AI like it’s some kind of CX fairy godmother—“Bibbidi-bobbidi-boo! Your NPS just went up 50 points!” Spoiler alert: it doesn’t work like that. In this episode...Show More
4) 🎉 400th Episode Of The Intuitive Customer Podcast! - These Are Our Biggest CX Lessons
Eight years, 750,000 downloads, and 400 episodes later, The Intuitive Customer is celebrating this major milestone! In this episode, Colin Shaw and Professor Ryan Hamilton reflect on what has changed ...Show More
5) How Your Customers Judge You Before You Even Open Your Mouth
First impressions aren’t just important—they’re everything. Research shows that customers, clients, and even your colleagues are forming opinions about you, your brand, and your business in mere secon...Show More
6) 10 Proven Ways Guaranteed To Build Trust In Your Customers!
Trust: it’s the glue that holds relationships together—both personal and professional. Yet, so many businesses get it wrong. In this special milestone episode (yes, 400 episodes!), Colin Shaw and Prof...Show More
7) Tiny Tweaks That Can Have a BIG Effect (And Why They Sometimes Don’t)
🔹 Ever wonder why you always end up choosing the medium popcorn, even when you weren’t hungry? Or why some websites magically guide you toward the “best” deal? That’s not luck—it’s behavioral science...Show More
8) 7 Ways To Break Organizational Silos; The Silent Killer Of Customer Experience
🚀 Are your departments working together or just co-existing in polite chaos? Organizational silos are the silent killer of customer experience. Sales, Marketing, Customer Service, IT, Finance, HR—the...Show More
9) Psychological Pricing: 7 Practical Tips You Can Use Today to Boost Sales
Pricing. It’s one of the most critical decisions your business will ever make, yet most people approach it like a finger-in-the-air guessing game. But what if you could tap into psychological principl...Show More
10) How to Evoke Emotions That Make Customers Come Back for More
Episode Summary: Are you evoking the right emotions in your customers, or are you unknowingly driving them away? In this episode, Colin Shaw and Professor Ryan Hamilton dive deep into the fascinating...Show More