The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth Podcast
1) Are Your Salespeople Sabotaging Your Customer Experience?
Sales and Customer Experience—two critical functions that should work together, but too often operate at odds. This week, Colin and Ryan explore how traditional sales tactics can undermine long-term l...Show More
2) The New Currency of Customer Experience: 'People Like Me'
Trust in traditional institutions is eroding. As customers lose faith in advertising, government and even online reviews, they're turning to voices that feel most relatable: peers and communities. Ede...Show More
3) Good Friction, Bad Friction: Why a Little Effort Makes Customers Care
Episode Overview When everything is one-click easy, do we lose something meaningful? Guest host Dr. Morgan Ward joins Dr. Ryan Hamilton to explore how the right amount of friction in the consumption e...Show More
4) I Signed a 'Gag Order'. Here's What It Taught Me About Organizations
In this episode, Colin Shaw shares a recent personal experience with a major brand that imposed a 'gag order' (NDA) after a poor service experience — and how this reflects a deeper organizational issu...Show More
5) Brand Archetypes: Straightjacket or Springboard for CX?
In this episode of The Intuitive Customer, Professor Ryan Hamilton is joined by guest co-host Ben Shaw, Chief Strategy Officer at MullenLowe, to explore the enduring role of brand archetypes in market...Show More
6) Your Customers are Lazy... and Bored: How to Use That to Your Advantage
EPP 409 Your Customers are Lazy... and Bored: How to Use That to Your Advantage Show Notes: This week on The Intuitive Customer, Colin takes a step back and welcomes guest host Morgan Ward to explore...Show More
7) Why Customer Satisfaction Hasn’t Budged in 30 Years: Two new guest experts tell us why
In this milestone episode, The Intuitive Customer undergoes a transformation. Colin Shaw announces a step back from the regular hosting role, prompting a fresh chapter in the podcast’s evolution. Host...Show More
8) AI Won’t Save Your Customer Experience—But This Might...
Episode Summary: Everyone’s talking about AI like it’s some kind of CX fairy godmother—“Bibbidi-bobbidi-boo! Your NPS just went up 50 points!” Spoiler alert: it doesn’t work like that. In this episode...Show More
9) 🎉 400th Episode Of The Intuitive Customer Podcast! - These Are Our Biggest CX Lessons
Eight years, 750,000 downloads, and 400 episodes later, The Intuitive Customer is celebrating this major milestone! In this episode, Colin Shaw and Professor Ryan Hamilton reflect on what has changed ...Show More
10) How Your Customers Judge You Before You Even Open Your Mouth
First impressions aren’t just important—they’re everything. Research shows that customers, clients, and even your colleagues are forming opinions about you, your brand, and your business in mere secon...Show More