Unchurned

How Community Increases Retention 4X ft. Erica Kuhl (Gainsight)

Unchurned ›

32:13 | Nov 19th, 2025

When Erica Kuhl joined Salesforce as employee #176, nothing about her role or title suggested she would go on to build one of the most influential customer communities in SaaS history. Given a broken ...Show More



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