Lifetime Value: The Customer Success Podcast
1) Stockholm syndrome | Jonathon Garcia
Episode 280: Jonathon Garcia debunks Dillon's fears about everyone's new favorite term: "fractional."β±οΈ Timestamps:00:00:00 - Intro00:02:08 - The future is fractional 00:02:53 - Balancing senior and ...Show More
2) Scaling engagement | Amanda Hershberger
Episode 278: Amanda Hershberger is building something from the ground up.β±οΈ Timestamps:00:00:00 - Intro00:01:19 - Building Agent Fire00:01:55 - Webinars for scrappy startups00:03:05 - Structuring webi...Show More
3) Authority & discipline | Mike Lemire
Episode 278: Mike Lemire laments the rock and the hard place CS leaders have historically been put in.β±οΈ Timestamps:00:00:00 - Intro00:02:49 - The CS leadership trap00:03:19 - Head of CS: A limbo role...Show More
4) Reaching across the aisle | Ricardo Araujo
Episode 277: Ricardo Araujo knows where to find the good feedback.β±οΈ Timestamps:00:00:00 - Intro00:01:35 - Thoughts on customer success00:02:57 - Everyone's job vs. nobody's job00:04:28 - Reading publ...Show More
5) Hell yeah brother | Ep. 276
Episode 276: Rob, JP, and Dillon discuss effective pulse checks with your customers.β±οΈ Timestamps:00:00:00 - Intro00:01:24 - Quick pulse check insights00:02:39 - Creative feedback techniques00:03:34 -...Show More
6) Under the gun | Chad Horenfeldt
Episode 275: Chad Horenfeldt knows CSMs are seeing more pressure than ever.β±οΈ Timestamps:00:00:00 - Intro00:01:30 - A book in the making00:02:52 - Under pressure00:06:08 - Strategic CSMs00:07:25 - Nav...Show More
7) Downward spiral | Bob London
Episode 274: The usually affable Bob London has got a bone to pick.β±οΈ Timestamps:00:00:00 - Intro00:02:05 - Airport AMAs and LinkedIn tales00:03:03 - LinkedIn parody and engagement00:05:31 - Bob's sat...Show More
8) Tighten the loop | Monica Stewart
Episode 273: Monica Stewart wants to know how we get to value sooner.β±οΈ Timestamps:00:00:00 - Intro00:01:31 - The big question on customer success00:01:48 - Vendor mishaps and lessons learned00:05:27 ...Show More
9) Recharge the batteries | Laura Kightlinger
Episode 272: Laura Kightlinger is on a journey to find the balance.β±οΈ Timestamps:00:00:00 - Intro00:02:01 - The focus struggle in CS00:02:38 - AI's role in modern efficiency00:03:54 - Time management ...Show More
10) What makes us human | Jeff Moss
Episode 271: Jeff Moss returns to chat the rapid evolution of AI in the workplace.β±οΈ Timestamps:00:00:00 - Legal automation and AI's impact 00:00:30 - Meet the standup team 00:01:17 - Jeff's journey...Show More