Distinguished Podcast
1) Amanda Hyndman, Chief Operating Officer of Mandarin Oriental: Redefining Luxury from the Inside Out
Imagine walking through the gilded corridors of a legendary hotel—where service feels like an art form, and every guest isn’t just remembered, but known. Amanda Hyndman has helped shape one of the wo...Show More
2) Ed Brown, CEO of Restaurant Associates: The Right Ingredients for Hospitality at Scale
Although he wears the CEO suit and title, Ed Brown counters that he’s a chef at heart. He has bridged the world of white-tablecloth fine dining and high-scale institutional foodservice, without losing...Show More
3) George Poll on Building Distinctive Dining Experiences from Long Island to Miami
George Poll has spent decades building some of Long Island’s most celebrated restaurants. Alongside his brother, he’s crafted iconic dining experiences from Bryant & Cooper Steakhouse to Toku Modern A...Show More
George Poll on Building Distinctive Dining Experiences from Long Island to Miami
38:50 | Dec 19th, 2024
4) Unlocking Ultra-Luxury with Managing Director Luigi Romaniello on the Grand Reopening of the Waldorf Astoria New York
Set to reopen after a $1 billion, seven-year restoration, the Waldorf Astoria New York is poised to redefine ultra-luxury hospitality. In this episode, Managing Director Luigi Romaniello takes us thro...Show More
5) Inhospitable? Redefining Service in Luxury Hospitality with Kate Buhler, Founder and President of Profitable to Train
Kate Buhler, founder and president of Profitable to Train, is a leading expert in hospitality service excellence and profitability. With decades of experience across luxury brands including Four Seaso...Show More
6) Aldau Development: Modern Hospitality Meets Millennia-Old Treasures
Aldau Development has earned a reputation for excellence in both Real Estate and Hospitality, with developments in Egypt and the United Kingdom. Their strategic partnerships with marquee brands such a...Show More
7) Tipping & Wages Series: Politics Play Up the Benefits of Eliminating Taxes on Tips
Kamala Harris and Donald Trump both have proposed eliminating taxes on tips for service workers. While seemingly beneficial, it might just not add up according to renowned economics expert Larry Kotli...Show More
Tipping & Wages Series: Politics Play Up the Benefits of Eliminating Taxes on Tips
16:25 | Sep 23rd, 2024
8) Leadership Series: Practical Strategies for Bridging Leadership Gaps with Executive Coach Lori Mazan
What does it take to truly redefine leadership in today's fast-paced world? Lori Mazan, co-founder and Chief Coaching Officer at Sounding Board, shares practical and transformative strategies to addre...Show More
9) Saru Jayaraman Fights for One Fair Wage
The battle over raising the minimum wage for tipped workers and permitting tip pooling bounces to the Massachusetts ballot this November. Saru Jayaraman, President of One Fair Wage and Director of the...Show More
10) Tipping Series: The Psychology of Tipping with Michael Lynn, Ph.D., Professor of Services Marketing, Cornell University’s School of Hotel Administration
Beyond good, bad, and mediocre service, how much we tip and why we tip is rich with psychological implications. Find out what tipping reveals about us as consumers and our need for affirmation and soc...Show More