Experts of Experience Podcast
1) The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
What if everything you thought you knew about customer experience was backwards? In this episode, JC Quintana—author, educator, and psychologist—reveals why most companies are approaching CX complet...Show More
2) Why Data-Ready Companies Are Winning at AI
What separates companies succeeding with AI from those struggling to see results? The answer isn't the AI itself-it's the data foundation underneath it. In this episode, we explore why the companies ...Show More
3) 4 Trends That Will Make or Break Brands in 2026
How are customer expectations evolving when people are talking less, trusting less, and switching brands faster than ever? In this episode, we break down the four major shifts reshaping customer expe...Show More
4) The New Customer: How AI Changed What People Expect
Wondersauce CEO and Co-Founder John Sampogna breaks down what today’s customer really expects - and how brands can stand out when AI overviews and LLMs shape the journey long before anyone reaches you...Show More
5) The Model That Creates Lifelong Customers (and Revenue)
How do brands create customers who stay for years or even decades?
6) From Google to GPT: How Search Actually Works in 2025
Discoverability isn’t “just SEO” anymore. It’s the entire customer journey.
7) Why Great Leaders Communicate Like Creators
Internal communication is broken. Most CX and leadership teams rely on outdated methods — long slide decks, endless trainings, and metrics that don’t drive action.
8) How A 2-Week AI Agent Launch Enabled 67% Productivity Gains
What if your company could launch its first AI agent in just two weeks?
9) Salesforce Solved The SEO Issue
AI isn’t just transforming marketing — it’s reshaping the entire customer experience.
10) The Trick to Aligning Tech, People & Process for Operational Success