Psychology of Customer Success Podcast
1) From Junk Drawer to Revenue Engine: How Psychology Transforms CS Teams
Tired of being treated like the company's junk drawer? Frustrated that executives don't see the strategic value of your CS team? Struggling to get buy-in for the resources and respect you deserve? Ro...Show More
2) Mind Games: Using Psychology to Boost Customer Success
Have you ever wondered why your customers say they want a result - and then don’t do ANY of the things you tell them to?No, it’s not that they’re lazy or bad-fit customers…You're just not speaking to ...Show More
3) When You’re Promoted Above Your Peers
Just got that big promotion and now you're leading your former peers? Feeling overwhelmed by the sudden shift in responsibilities and relationships? It's time to equip yourself with the leadership ski...Show More
4) Helping Sells - Mastering the Art of Consultative Customer Success
Send us a Text Message.Have you ever struggled to get customers to see things your way, even when you know you're right?The problem might be that you're up against some powerful cognitive biases that ...Show More
5) Onboard Yourself Like a Leader - The Ultimate 30-day Checklist
Send us a Text Message.Are you starting a new CS leadership role and feeling overwhelmed?Do you want to make a great first impression but don't know where to start?Jump into this episode to discover a...Show More
6) Gainsight's Easton Taylor on the Power of Human-First Leadership
Send us a Text Message.Are you struggling to balance business results with employee well-being? Do you wonder how to create a high-performing team while treating them with humanity? It's time to explo...Show More
7) Outsource Your Brain: Productivity Tools for Customer Success Professionals
Send us a Text Message. More customer success leaders than ever report being overwhelmed by the never-ending demands of their careers. Are you? In this episode of Psychology of Customer Success, Rache...Show More
Outsource Your Brain: Productivity Tools for Customer Success Professionals
41:49 | Jul 17th, 2024
8) The Hidden Cost of Task Switching
Do you struggle to stay productive amidst constant task switching? Join Rachel as she delves into the major issue of task and channel switching. Discover what task switching is, why it's a significant...Show More
9) The Secret Weapon for Getting Raises and Promotions
Are you overlooking your biggest accomplishments? Discover a powerful tool to help you track, quantify, and showcase your achievements - the accomplishment tracker. By spending just 15 minutes a week,...Show More
10) What it Takes to Make it to Executive Leadership
Struggling to adapt to changes in your CS Leadership Role?Feel like you’re always dealing with problems outside of your control?Join Madelyn DePrey, Global VP of Customer Success at Aircall, as she sh...Show More