Causon & the Customer Podcast
1) Causonomics with John Paull
On this week’s episode of Causonomics, Jo Causon sits down with Chief Operating Officer and founding member of Octopus Energy, Jon Paull. Jon and Jo discuss Octopus’ journey from disruptive start up t...Show More
2) Causonomics with Ken Hughes
This week, Jo Causon catches up with one of the leading authorities on customer experience and excellence, Ken Hughes. Their conversation focuses on the customer of the digital age, what their expec...Show More
3) Causonomics with Ben Hanlin
This week, Jo Causon sits down with a very interesting guest - TV star, magician, and corporate speaker Ben Hanlin joins Causonomics to discuss his own career and how its evolved, as well as the surpr...Show More
4) Causonomics with Andy Wood OBE
This week, Jo Causon catches up with former CEO of Adnams Brewery and current Chair of Norse Group, Andy Wood OBE, to chat about what makes great, differentiating, sustainable service. Music copyri...Show More
5) Causonomics with Jane Sydenham
This week, we move back into the financial world, as Jo sits down with Jane Sydenham, Investment Director, Rathbones. They discuss the intersection between the world of investment and the world of ser...Show More
6) Causonomics with Joanna Jensen
Causonomics returns once more, with Jo Causon sitting down with inspirational entrepreneur and investor Joanna Jenson, creator of the Child’s Farm skincare range. Joanna and Jo discuss what it takes ...Show More
7) Causonomics with Neil Mullarkey
This week, Jo is joined by improv comedian and accomplished business coach Neil Mullarkey, where they discuss the intersection between improvisation, thinking on your feet, and providing a more human ...Show More
8) Causonomics with Angela MacDonald
Angela MacDonald CBE, Deputy Chief Executive and Second Permanent Secretary with HMRC, joins Jo Causon this week to discuss her role, her approach to leadership, and how to keep up with a rapidly evol...Show More
9) Causonomics with Dame Alison Rose
Jo catches up this week with decorated financial services leader Dame Alison Rose, where they chat about the importance of centring the customer and what business leaders can do to ensure a focus on c...Show More
10) Causonomics with Tom Athron
Season 2 of Causonomics is back with a bang, as Jo sits down with the head of one of Britain’s most beloved luxury retail brands. Tom Athron, CEO, Fortnum & Mason discusses how great customer service ...Show More