CX Therapy - Let's talk customer experience! Podcast
1) CX Therapy - Episode 175 - When great employees save bad CX - Daniel Hong
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good l...Show More
2) CX Therapy - Episode 174 - When getting your own money back is a nightmare - Merijn te Booij
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good l...Show More
3) CX Therapy - Episode 173 - When you don't get what you paid for - Judy Weader
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good l...Show More
4) CX Therapy - Episode 172 - When service offerings just get to complex to grasp - Michael McBrien
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good l...Show More
5) CX Therapy - Episode 171 - The complexity of Marketplaces - Ian Jacobs
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good l...Show More
6) CX Therapy - Episode 170 - Caring beyond processes - Bartek Lechowski
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good l...Show More
7) CX Therapy - Episode 169 - Tale as old as time - Ricardo Saltz Gulko
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good l...Show More
8) CX Therapy - Episode 168 - Chatbot doom & Lack of responsibility - Darryl Kelly
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good l...Show More
CX Therapy - Episode 168 - Chatbot doom & Lack of responsibility - Darryl Kelly
57:30 | Dec 17th, 2024
9) CX Therapy - Episode 167 - Banking Done Right - Sheila McGee-Smith
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good l...Show More
10) CX Therapy - Episode 166 - Self-Service with much help - Dan Miller
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good l...Show More