Guest: Bob Furniss - speaker, author and highly regarded consultant.
Bob Furniss is part of an elite group of independent consultants who is certified by the ICMI - International Customer Managem...Show More
Guest: Trent Fulcher, Program Director, Cincom Customer Experience Solutions
Today Trent Fulcher spoke at Vanguard’s contact centre conference in Rome. In this episode we talk to Trent about a few...Show More
Guest: David Filwood, Founder & Principal Consultant with TeleSoft Systems
While almost everyone can use a telephone, not everyone is cut out to work successfully in a Call Center Environment.
Guest: Sheila Wilson, Contact Center Consultant
At this week’s ICCM (The International Contact Center Management) Summit in Orlando, Sheila presented “What to Measure When You’re an Analytical New...Show More
Guest: Louis Columbus, Manager of Enterprise Compliance and Quality Management, Cincom.
Louis Columbus was recently a panelist at the Green Technology World™ Conference where he discussed the envir...Show More
Guest: Rick Daley, EVP Business Development, CallCopy, Inc.
CallCopy ( www.callcopy.com ) is one of the fastest growing companies in the call recording/quality monitoring industry.
Recently R...Show More
Guest: Michael DeSalles, Strategic Analyst, Frost & Sullivan
Frost & Sullivan has just published a new whitepaper, “THE HOSTED MODEL: Why It’s Revolutionizing the Contact Center Industry.”