Quinn Byrne Coaching Podcast
1) Customer Experience #17: Core Competence – Partners in Your Customers’ Preferred Direction
This is the concluding part of Michael Byrne’s series of 8 podcasts on the Core Competencies for Sales. In this episode, we discuss what it means to be at the pinnacle of Sales Competence: Partners, ...Show More
2) Customer Experience #16: Core Competence – Solve Your Customer’s Problem
You may be an expert on the product or service you are selling. You may know all about the problems it can solve. But the only problem that matters is the one which is blocking your customer’s path ...Show More
3) Customer Experience #15: Core Competence – Creating & Nurturing Connections between Stakeholders
In the last episode, we learned the importance of being able to have relevant conversations with very different types of stakeholders in your customer’s organisation. In this episode, Michael takes t...Show More
4) Customer Experience #14: Core Competence – Having Relevant Conversations
Having relevant conversations with your customers is vital to making the sale. In this week’s podcast Michael talks about the importance of relevant conversations. He explains that while there may be...Show More
5) Customer Experience #13: Core Competence – Knowing What You Need to Know
Trust between the sales person and the customer is key to unearthing the customer’s specific needs. Do you, as a sales person, know what you need to know in order for your customer to trust you? In...Show More
6) Customer Experience #12: Core Competence – Being Familiar with the Customer’s Standard Operating Procedures
Familiarity with a customer’s Standard Operating Procedures is essential when trying to address that specific customer’s product needs. In today’s podcast, Michael explains that it’s not enough ...Show More
7) Customer Experience #11: Core Competence – Product Knowledge
In today’s podcast, Michael Byrne looks at the first of the seven defined core competencies for sales people: Product Knowledge. “The key to producing a great customer experience is taking product ...Show More
8) Customer Experience #10: An Introduction to Core Competencies
Today, QBC introduces a new series of podcasts in the Customer Experience track, focusing on the theme of building core competencies in sales teams. In this introductory episode, Michael Byrne explain...Show More
9) Customer Experience Podcast #9: General Mood
We conclude this series of podcasts on the subject of Emotional Intelligence with a look at the area of General Mood, as it relates to the Customer Experience. Michael reminds us of the importance of ...Show More
10) Employee Engagement Podcast #6: General Mood
Our final Emotional Intelligence podcast in the Employee Engagement series focuses on the area of General Mood. There are two attributes to consider: Optimism and Happiness. Optimism refers to how we...Show More