Ep. 252: Erin Wallace | The Data Doesn’t Care How Good You Think You Are

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders ›

11:43 | Jul 21st, 2025

Episode 252: Most CX maturity assessments ask how you think you're doing. This one demands proof. Erin Wallace, director of client engagement at MyCX from Bain & Company, is helping to lead a fundamen...Show More