The Dealer Playbook Podcast
1) Michael Cirillo: The Biggest Problem In Retail Auto and How To Solve It | Leadership | Ep. 678
Most people assume the biggest problem in retail auto is inventory, rates, or competition.But every time I walk into a dealership, I see something else at the core of the struggle. It isn’t obvious on...Show More
2) Jimmy Douglas: Why 49% of Car Dealers Struggle to Sell EVs | Car Sales | Ep.677
In this episode my guest is Jimmy Douglas, founder and CEO of Plug and former Tesla exec. Jimmy’s one of the sharpest voices in the pre-owned EV market, and he’s here to break down what most dealers a...Show More
3) Ep. 676 - How to Create Dealership Events That Sell Cars, with Ondar Tarlow
In this episode my guest is Ondar Tarlow, a marketing strategist with more than 20 years of experience working with brands like Fastlane Drive, Pacific Premier Bank, and the LA Chargers. He’s built a ...Show More
4) Ep. 675 - How to Convert Social Media Leads Into Car Sales, with Shasta Haddock
In this episode, my guest is Shasta Haddock, Chief Operations Officer at Epic BDC and host of I'm A Car Chick Podcast. With over a decade in automotive, she’s built high-performing BDC teams and even ...Show More
5) Ep. 674 - The Most Overlooked Profit Center in Your Dealership, with Janis Showers
In this episode my guest is Janis Showers, founder of The Car Girls, who has spent more than 25 years helping dealerships turn phone calls and customer conversations into lasting relationships and pro...Show More
6) Ep. 673 - Why Your Dealership Experience Is Worth More Than You Think, with Megan McDowell
In this episode, my guest is Megan McDowell, Vice President of Operations at TrueCar. Megan’s career started on the sales floor at Lexus of Austin and took her all the way to the executive table witho...Show More
7) Ep. 672 - If you believe AI will replace your job… you’re right
Let’s just be real. The ground has shifted—and it’s not just a ripple. It’s a full-blown seismic shift under every industry, every role, every business model. In this episode, I’m unpacking what that ...Show More
8) Ep. 671 - The Secret Car Sales Strategy Your Competitors Don't Know About
We’re throwing it back to one of the most practical and actionable episodes of MC on the Mic—and for good reason. This strategy is so simple, it almost feels too good to be true. But it's exactly the ...Show More
9) Ep. 670 - GET OUT of the Customer's Way, for crying out loud! with Gary Graves
In this episode, my guest is Gary Graves, co-founder of TotalCX—a company that’s been quietly transforming how dealerships think about the customer experience. We first aired this episode a while back...Show More
10) Ep. 669 - Why Tires Might Be Your Dealership’s Most Overlooked Goldmine, with David Pulla
In this episode, my guest is David Pulla, President of Dynamic Tire, one of Canada’s largest tire distributors. We dive into a part of the business that most dealers overlook—tires—and explore how the...Show More