Crack the Customer Code Podcast
1) 003: Experience Action Podcast - Customer Experience Training
"Is customer experience training a one time process or is it ongoing?" Sounds like this one will have a pretty simple answer, right? As with all things in business, ongoing training is always benefici...Show More
2) 002: Experience Action Podcast - Sponsorship Initiatives
"How do we get leadership or executive sponsorship initiatives that we want to tackle?" This is an AMAZING QUESTION! And a Jeannie favorite. The key to this answer is leadership buy-in. As a Customer ...Show More
3) New Podcast Introduction: Experience Action with Jeannie Walters
Welcome everyone to our very first episode of Experience Action! A customer experience podcast where we turn ideas into action. We hope that you are as excited to be here as Jeannie is! With over 20 y...Show More
4) 500: Bourbon Summit
This episode is special in so many ways. First, it’s the 500th episode of Crack the Customer Code! That in itself is an incredible thing, but this is also the season's finale and another bourbon summi...Show More
5) 499: The Present and Future of CX
As we sail off into the sunset of the Crack The Customer Code podcast, Adam and Jeannie reflect back to 2014 (when they started this podcast) on what they, their guests, and Forrester's predicted for ...Show More
6) 498: Jay Baer, The Need for Speed
Speed and responsiveness matter today, and even though the pandemic has changed the rules, some things are still carved in stone. Jay, Jeannie, and Adam will delve deep into this, and they'll touch up...Show More
7) 497: Looking Back on CX
Nearing the end of the podcast, we are sure you can agree that it’s time to take a look at the past. That’s why this episode is dedicated to the history of Crack the Customer Code and CX in general. C...Show More
8) 496: Jeff Toister, The Guaranteed Experience
Jeff Toister’s first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. Today, he guides organizations that want t...Show More
9) 495: Common CX Mistakes
There’s no such thing as perfection in customer experience, but there is perfect execution. And to reach that, you need to eliminate mistakes, especially the more common ones. To help you with that, J...Show More
10) 494: Jen Bailin, The Bright, Big Future of CX
The future is for the optimists! There's a lot to be optimistic about in the future of CX, and that's precisely what we discuss here today with our guest, Jen Bailin. She is the Chief Revenue Officer ...Show More