The Rosenfeld Review Podcast (Rosenfeld Media) Podcast
1) Why the Future Belongs to Research “Makers" with Kate Towsey
AI isn’t just changing research tools—it’s reshaping how research itself happens. Lou chats with ResearchOps pioneer (and co-host of the upcoming inaugural UXR Tools Summit) Kate Towsey about the shif...Show More
2) Why Research Repositories Need Humans (and AI) with Maria Rosala
What happens when someone moves from government UX research to shaping research for the broader industry? Lou talks with Maria Rosala, Director of Research at Nielsen Norman Group, about her role, her...Show More
3) Saving Survey Research from Itself with Caroline Jarrett
Survey research is in trouble—and Caroline Jarrett explains why. Returning to the podcast to preview the upcoming UXR Tools Summit, she and Lou Rosenfeld explore what’s really happening in the survey ...Show More
4) Dana Chisnell and Christian Crumlish on the DOGE-ification of Civic Design
When Dana Chisnell and Christian Crumlish took roles in U.S. federal agencies, they knew the work wouldn’t be easy. But what unfolded during their time under the second Trump administration went far b...Show More
5) Designing Assistant Technology with Chris Noessel
Can AI really make us smarter, or is it just making us lazy thinkers? Lou reunites with the brilliant Chris Noessel to explore the nuanced world of AI assistants. As Chris gears up to release his thir...Show More
6) Rethinking Design Through Anti-Craft with Uday Gajendar
What happens when a designer starts questioning “craft” itself? In this episode of the Rosenfeld Review, Lou Rosenfeld sits down with longtime collaborator and community builder Uday Gajendar to explo...Show More
7) Service Design Reconsidered with Lavrans Løvlie and Andy Polaine
The second edition of Service Design: From Insight to Implementation, by Lavrans Løvlie, Andy Polaine, and Ben Reason isn’t just a refresh—it’s a reintroduction to a field that’s evolved significantly...Show More
8) How Service Design and AI Can Fix the Frontlines with Bethany Brown
frog North America's Head of Service Design, Bethany Brown, joins Lou to explore the intersection of service design, operations, and AI. With roots in industrial design and global experience across fi...Show More
9) Behind the Scenes of Advancing Service Design with Shreya Dhawan & Gustavo Vieira
What do a Brazilian retail strategist and an Indian industrial designer have in common? A passion for transforming complex systems through service design—and a shared mission to push the profession fo...Show More
10) Designing for Learning and Complexity with Jen Briselli
Jen Briselli’s journey into service design didn’t start with design at all—it started in a physics classroom. From studying the fundamental workings of the universe to teaching high schoolers how to g...Show More