Amazing Business Radio Podcast
1) How to Personalize a Customer Experience Featuring Phyllis Fang
Collecting and Using Data Ethically to Create Customer Delight Shep interviews Phyllis Fang, Head of Marketing at Transcend. She talks about the importance of personalization and how companies can e...Show More
2) Embracing AI in Marketing and Customer Experience Featuring Tifenn Dano Kwan
How are AI-powered Interactions Transforming Daily Customer Experiences Shep interviews Tifenn Dano Kwan, Chief Marketing Officer at Amplitude. Tifenn talks about how AI and digital analytics are re...Show More
Embracing AI in Marketing and Customer Experience Featuring Tifenn Dano Kwan
27:23 | Nov 18th, 2025
3) Happy Customers Create Happy Employees Featuring Sean Crichton-Browne
Creating an Actionable Customer-Centric Company Culture Shep interviews Sean Crichton-Browne, co-founder of Market Culture and co-author of The Human Culture Imperative. He talks about how organizat...Show More
4) Creating the Engagement Effect Featuring Steve Spangler
Transforming Ordinary Customer Moments into the 'Best Day Ever' Shep interviews Steve Spangler, Emmy award-winning television host, STEM educator, and bestselling author. He talks about his new book...Show More
5) The Risks and Rewards of AI in Customer Service with Matt Price
Balancing AI and Human Collaboration Shep interviews Matt Price, CEO and co-founder of Crescendo. He talks about how blending AI with human expertise can reduce inefficiencies, improve customer expe...Show More
6) How Text Messaging Transforms Customer Engagement Featuring Dave Baxter
Meeting Customers Where They Want Shep interviews Dave Baxter, CEO of Solutions by Text. He discusses how text messaging has evolved into an essential tool for customer communication that improves t...Show More
7) Why Mere Satisfaction Isn't Enough for Customer Loyalty Featuring Jamey Lutz
Handling Mistakes and Exceeding Customer Expectations Shep interviews Jamey Lutz, founder and principal of Jamey Lutz Consulting and the author of Pathway to Purpose. He talks about how organization...Show More
Why Mere Satisfaction Isn't Enough for Customer Loyalty Featuring Jamey Lutz
27:51 | Jul 1st, 2025
8) Understanding and Meeting Customer Expectations with the Help of AI Featuring Alexandre (Alex) Hadade
How Investing in the Right Technology Can Transform Customer Experience Shep interviews Alexandre (Alex) Hadade, Co-founder & CEO of Birdie, an analytics platform that transforms customer feedback in...Show More
9) Uncovering the True Enemy of Great Customer Service Featuring Brian Hamilton
Building Heart-Centered Customer Relationships Shep Hyken interviews Brian Hamilton, chairman of LiveSwitch. He talks about creating a heart-centric company culture led by leadership that genuinely c...Show More
Uncovering the True Enemy of Great Customer Service Featuring Brian Hamilton
27:53 | Feb 18th, 2025
10) How Artificial Intelligence Can Supercharge Employee and Customer Experiences Featuring Jim Payne
AI's Growing Impact on Employee and Customer Experience Shep Hyken interviews Jim Payne, Director of Product Marketing, Customer Engagement at RingCentral. He talks about how AI is transforming both ...Show More