Top Takeaways:- Creating a good customer experience requires doing research. Learn about your customers and their expectations, then build your CX to meet those expectations.
- To find out w...Show More
Top Takeaways:- Companies can find success by identifying a specific problem and then solving it for their customers forever, turning it into a “forever transaction.”
- Everyone is in the su...Show More
Top Takeaways:- Many companies will do “functional testing” to make sure their products work, but leave out “user testing” to ensure that their customers are having a good experience with their p...Show More
Top Takeaways:- Good customer service and experience is a competitive advantage; it sets your company apart from competitors.
- Empower your employees to do whatever it takes to take care of...Show More
Top Takeaways:- Many people assume (wrongly) that diversity is about equal employment opportunity and affirmative action, which are actually government regulations. Diversity is about who’s on yo...Show More
Top Takeaways:- Big companies often have more resources and can implement disciplined strategies, whereas small companies are nimbler and are often able to react and make necessary changes more q...Show More
- Money should not be your main career goal. You will achieve more success if you instead focus on becoming someone that people want to do business with. In other words, focus on b...Show More
Top Takeaways:- The product or service you sell isn’t actually your product—the experience you provide your customers and clients is your product! In short, the experience is your product.
- ...Show More