Amazing Business Radio Podcast
1) The Risks and Rewards of AI in Customer Service with Matt Price
Balancing AI and Human Collaboration Shep interviews Matt Price, CEO and co-founder of Crescendo. He talks about how blending AI with human expertise can reduce inefficiencies, improve customer expe...Show More
2) How Text Messaging Transforms Customer Engagement Featuring Dave Baxter
Meeting Customers Where They Want Shep interviews Dave Baxter, CEO of Solutions by Text. He discusses how text messaging has evolved into an essential tool for customer communication that improves t...Show More
3) Why Mere Satisfaction Isn't Enough for Customer Loyalty Featuring Jamey Lutz
Handling Mistakes and Exceeding Customer Expectations Shep interviews Jamey Lutz, founder and principal of Jamey Lutz Consulting and the author of Pathway to Purpose. He talks about how organization...Show More
4) Understanding and Meeting Customer Expectations with the Help of AI Featuring Alexandre (Alex) Hadade
How Investing in the Right Technology Can Transform Customer Experience Shep interviews Alexandre (Alex) Hadade, Co-founder & CEO of Birdie, an analytics platform that transforms customer feedback in...Show More
5) Uncovering the True Enemy of Great Customer Service Featuring Brian Hamilton
Building Heart-Centered Customer Relationships Shep Hyken interviews Brian Hamilton, chairman of LiveSwitch. He talks about creating a heart-centric company culture led by leadership that genuinely c...Show More
6) How Artificial Intelligence Can Supercharge Employee and Customer Experiences Featuring Jim Payne
AI's Growing Impact on Employee and Customer Experience Shep Hyken interviews Jim Payne, Director of Product Marketing, Customer Engagement at RingCentral. He talks about how AI is transforming both ...Show More
7) Transforming Customer Service from a Cost Center to a Profit Center Featuring Brett Frazer
Implementing The 5 A's of Successful Customer Engagement Shep Hyken interviews Brett Frazer, co-founder of Service Matters, LLC and the author of Your Hidden Profit Center: Mastering the Five A's of ...Show More
8) How to Avoid Customer Experience Breakdowns Featuring Rony Vexelman
Empowering Teams through Embracing AI-Driven Solutions and Customer-Centricity Shep Hyken interviews Rony Vexelman, Vice President of Marketing at Optimove. He discusses why broken customer journeys...Show More
9) How AI and Humans Are Changing the Customer Service Game Featuring Gaurav Passi
Seamlessly Combining AI, Human Touch, and Data in Customer Experience Shep Hyken interviews Gaurav Passi, Founder and CEO of Zingly.ai. He talks about seamlessly integrating AI and human interaction ...Show More
How AI and Humans Are Changing the Customer Service Game Featuring Gaurav Passi
30:25 | Aug 13th, 2024
10) An Inclusive Employee Experience Featuring Jonathan Stutz
Building High-Performance Teams through Inclusion, Diversity, and Equity Shep Hyken interviews Jonathan Stutz, President of Global Diversity Partners, Inc. and author of Daily Practices of Inclusive...Show More