Focus on Customer Service Podcast
1) Introducing: The Experience Maker
Hello again, loyal FOCS listeners! I wanted to share the news of my brand-new book, The Experience Maker: How To Create Remarkable Experiences That Your Customers Can't Wait To Share. If you loved thi...Show More
2) Say Goodbye to Focus on Customer Service and Hello to Experience This!
After two years and more than 50 episodes, the first known podcast dedicated solely to customer service in social media is saying goodbye. The Focus on Customer Service Podcast officially ends its run...Show More
3) Episode 51 - Why the First 100 Days of a Customer Relationship Is Critical (Joey Coleman)
Imagine you make a large purchase after working with a salesperson. Maybe it’s a new car or windows for the house. The salesperson makes lots of promises that the “account manager” or customer service...Show More
4) Episode 50 - Dan Gingiss on his new book Winning at Social Customer Care
The Focus on Customer Service podcast celebrates its 50th episode with co-host Dan Moriarty returning to talk about his new role at the Chicago Bulls, and interviewing co-host Dan Gingiss about his ne...Show More
5) Episode 49 - The Customer Was Front and Center at Social Media Marketing World
Although “marketing” is its name, the annual Social Media Marketing World conference in San Diego had much to say about social customer care. In addition to the official Customer Service track consi...Show More
Episode 49 - The Customer Was Front and Center at Social Media Marketing World
33:04 | Apr 6th, 2017
6) Episode 48 - How Zappos Became Famous for Customer Service
Take a moment and think about the two or three very best companies in the world at customer service – the ones that are cited over and over again by speakers and authors as being truly unique. These ...Show More
7) Episode 47 - How eBay Brings The Shopping Experience to Social Media
eBay, the online marketplace, is in a unique position: It sells billions of dollars of merchandise each year, but none of it is their own. So when customers reach out on social media, they are either ...Show More
8) Episode 46 - How Dell's Community Forum Aids in Social Media Customer Service
At Dell, social media has been around much longer than Facebook or Twitter. The popular Dell Community Forum was borne out of the original Dell.com website, so its community is well established. It’s ...Show More
Episode 46 - How Dell's Community Forum Aids in Social Media Customer Service
18:14 | Jan 4th, 2017
9) Episode 45 - A Customer Service Expert on How Social Media Has Changed The Game (Shep Hyken)
To understand how some people just have an innate sense for great customer service, you need only look back at Shep Hyken’s job during college. Before Shep became a world-renown customer service expe...Show More
10) Episode 44 - How Fitbit Keeps Its Customers Moving in Social Media and Online Communities
Fitbit, a global leader in wearable fitness technology, has made it easier and more fun for millions of people to live a healthier life. And they’ve done it by focusing on the experience. “Customer e...Show More