Customer-Centered Management Podcast
1) How to Drive Customer Engagement across the Organization
Chris Brown and Dr. Linden Brown share advice on engaging your whole organization in customer-centric decision-making that stimulates customers' engagement with your brand for revenue growth. Authors ...Show More
2) How Customer-Centered Management is Like Jenga
Lynn Hunsaker explains how the party game of Jenga parallels typical management of business, and what's essential for customer-centered management. Introducing ClearAction Value Exchange to build cust...Show More
3) Customer Experience at the Center of Our Business (Reliant)
Suzie Dieth, Director of Customer Experience at Reliant Energy, shares how her team is driving positive business changes and customer experience accountability and responsibility, and how the Presiden...Show More
4) Outside-In Drives Inside-Out Customer Experience (SHRM)
Wanda Flowers, SHRM Director of Customer Care, shares how her team is using CX as the driver for setting internal standards, connecting silos, engaging execs, and driving internal performance that res...Show More
5) Customer Experience Scorecards: How to Give Them Teeth
Scorecards are a great way to drive organizational adoption and accountability for customer experience success. Join this live conversation with Ingrid Lindberg (ChiefCustomer.com) and Lynn Hunsaker (...Show More
6) How to Create & Rollout Customer Experience Scorecards
Scorecards are a great way to drive organizational adoption and accountability for customer experience success. Join this live conversation with Ingrid Lindberg (ChiefCustomer.com) and Lynn Hunsaker (...Show More
7) Customer Experience Scorecards: What to Measure
Scorecards are a great way to drive organizational adoption and accountability for customer experience success. Join this live conversation with Ingrid Lindberg (ChiefCustomer.com) and Lynn Hunsaker (...Show More
8) State of Customer Experience Management: Progress & Aspirations
Celebrating CX Day (http://CXday.org) Ingrid Lindberg (ChiefCustomer, B2C) & Lynn Hunsaker (ClearActionCX, B2B) discuss awesome milestones and current gaps in customer experience management practices....Show More
9) Customer Experience Excellence: How Far We Have Come & Need to Go
Celebrating CX Day (http://CXday.org) Gary Katz interviewed Lynn Hunsaker (ClearActionCX, B2B) about milestones and gaps in customer experience management practices. (Hurricane Matthew & the dentist p...Show More
10) Customer Experience Personas (Lindberg/Hunsaker)
A lively conversation by Ingrid Lindberg (ChiefCustomer, B2C) and Lynn Hunsaker (ClearActionCX, B2B) about Customer Experience Personas: 1) What are they, and what are they not? 2) How do you get star...Show More