Voices of Customer Experience Podcast
1) Writing the Blueprint for Customer Obsession: Marbue Brown - S10E8
This week, I had the chance to read the blueprint for customer obsession (literally) with the help of Marbue Brown. He’s a CX practitioner with years of experience at companies who can more or less ta...Show More
2) B2B Content Marketing with a Growth Strategy: A. Lee Judge – S10E7
This week, we got into the weeds of digital content production with A. Lee Judge. Lee is the co-founder and CEO of Content Monsta, a B2B marketing content agency that specializes in podcasting. What ...Show More
3) CX Professionals Worldwide Get Back to Basics: Rick Denton - S10E6
This week, I talked to fellow podcaster and CX professional Rick Denton. He hosts the CX Passport podcast and believes that the best meals are served outside and require a passport, and I tend to agre...Show More
4) Behavior Design; Map Key Behaviors by being Uncomfortably Specific: Kristen Berman - S10E5
This week, I had the pleasure of speaking with Kristen Berman. She’s a behavioral scientist, CEO, and co-founder of Irrational Labs, helping teams apply behavioral design research to their products an...Show More
5) Why Setting Guest Expectations is a Huge Challenge for Hospitality: Mike Kuenne - S10E4
This week, I was joined by Mike Kuenne, owner and principal of Kuenne Advisory LLC. We discussed the complex reality of setting expectations in the hospitality industry. One guests’ memory-building ex...Show More
6) Design Thinking at the Agency Exporting Silicon Valley: Marcela Lay - S10E3
This week, I had a good friend on the show, Marcela Lay, SVP and Head of Client Strategy at Y Media Labs. Of all her passions, the one she makes her name from is the cultural transformation of compani...Show More
Design Thinking at the Agency Exporting Silicon Valley: Marcela Lay - S10E3
36:11 | Oct 31st, 2022
7) Alex Genov: Making Qualitative CX Data Practical and Scalable - S10E2
This week, I had the pleasure of speaking with Alex Genov, Head of Marketing Insights and Customer Research at Zappos. We discussed the tension between academic research and its application in organiz...Show More
8) Graham Brown: How Storytelling Creates Customer Value Through Shared Experiences - S10E1
To kick off the Voices of CX Podcast’s season 10, we hosted Graham Brown. Graham and I took a good look at the human experience, complete with detours down memory lane. He’s a storyteller by trade, h...Show More
9) Scientific Data Analysis and the Death of Predictive Analytics: Peter Shafer - S9E10
This week on the Voices of CX Podcast we hosted Peter Shafer, VP of Sales and Marketing at The Prosper Group. He gets up in the morning to connect the dots between human behaviors and the scientific d...Show More
Scientific Data Analysis and the Death of Predictive Analytics: Peter Shafer - S9E10
46:54 | Jul 11th, 2022
10) Where Conversion Rate Optimization Meets Human Behavior: AJ Davis - S9E9
This week on the Voices of CX Podcast we hosted AJ Davis, Founder and CEO of Experiment Zone, to discuss the utility of Conversion Rate Optimization, and how it bridges the gap between economics and h...Show More