Business Management & Marketing

Manager Tools

Manager Tools

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Tired of management theory? Want to learn specific skills to help improve your management performance? Then Manager Tools is the podcast for you! Manager Tools is a weekly business podcast focused on helping professionals become more effective man...Show More

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Don't Get Rid of Your Performance Reviews - Part 2

0:00 | Nov 20th, 2017

Part 2 of our guidance regarding the trend among businesses to get rid of their performance review system. This is dumb. Don't do it.

Common One-On-One Mistakes - Chapter 2 - Not Following Through

0:00 | Mar 25th

Two of the most common mistakes managers make with One-On-Ones is not following up on topics of conversations and not following through on their commitment to do them at all.

First Meeting With A New Direct Series - Overcommunicate

0:00 | Mar 18th

When someone new joins your team, we recommend you communicate early about your key priorities. One of those must be communication.

You Did Not Demonstrate - HOF 2019

0:00 | Mar 11th

Our Hall of Fame guidance on how to share shortcomings in evaluations like reviews and interviews.

Role Power Revisited - You Speak For The CEO - Part 2

0:00 | Mar 4th

Part 2 of our guidance where we don't recommend you use Role Power very often. But when you do, it's good to know it's more powerful than you realize.

Role Power Revisited - You Speak For The CEO - Part 1

0:00 | Feb 25th

Part 1 of our guidance where we don't recommend you use Role Power very often. But when you do, it's good to know it's more powerful than you realize.

How To Evaluate Interviewees - Chapter 1 - Use Of Names

0:00 | Feb 18th

How important is a candidate's ability to use and remember names in an interview?

The Manager Tools Data - One-On-Ones - Part 4

0:00 | Feb 11th

Part 4 of our review of the data backing our guidance on One-On-Ones.

The Manager Tools Data - One-On-Ones - Part 3

0:00 | Feb 4th

Part 3 of our review of the data backing our guidance on One-On-Ones.

The Manager Tools Data - One-On-Ones - Part 2

0:00 | Jan 28th

Part 2 of our review of the data backing our guidance on One-On-Ones.

The Manager Tools Data - One-On-Ones - Part 1

0:00 | Jan 21st

Part 1 of our review of the data backing our guidance on One-On-Ones.

Should HR Do My Phone Screens Before I Interview?

0:00 | Jan 14th

Human Resources often conducts phone screens of job opening candidates. Some times this is okay, but usually it's not.

Using RoadMap To Implement Coaching and Delegation

0:00 | Jan 7th

Our guidance on how to use RoadMap to coach your team members and delegate to your directs.

The Interview Results Capture Meeting - HOF 2018

0:00 | Dec 31st, 2018

This Hall of Fame cast explains how to capture interview results in a fast and simple meeting.

Effective Hiring: Set The Bar High! - HOF 2018

0:00 | Dec 24th, 2018

This Hall of Fame cast shares our most important principle in The Manager Tools Effective Hiring Process: Set the Bar HIGH.

Trinity Pushback - Feedback Is Nitpicking - Part 2

0:00 | Dec 17th, 2018

Some folks push back against our feedback model because it's "nitpicking." It's not. Here's why.

Trinity Pushback - Feedback Is Nitpicking - Part 1

0:00 | Dec 10th, 2018

Some folks push back against our feedback model because it's "nitpicking." It's not. Here's why.

Is This Normal? Episode 3 - Part 2

0:00 | Dec 3rd, 2018

If you've ever wondered whether what you're going through is normal, 'Is It Normal' will help you sort things out. Lots of us wonder if our experience is different enough from others that we should do something about it.

Is This Normal? Episode 3 - Part 1

0:00 | Nov 26th, 2018

If you've ever wondered whether what you're going through is normal, 'Is It Normal' will help you sort things out. Lots of us wonder if our experience is different enough from others that we should do something about it.

Delivering The Performance Review - HOF 2018

0:00 | Nov 21st, 2018

Our Hall of Fame guidance on delivering a performance review.

Preparing Performance Reviews - HOF 2018

0:00 | Nov 19th, 2018

This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews.

Hire Slow, Fire Fast Is Wrong - Part 2

0:00 | Nov 12th, 2018

'Hire Slow, Fire Fast' is catchy. And wrong.

Hire Slow, Fire Fast Is Wrong - Part 1

0:00 | Nov 5th, 2018

'Hire Slow, Fire Fast' is catchy. And wrong.

The Tyranny of Unpublished Processes - Part 2

0:00 | Oct 29th, 2018

Uncommunicated processes are tyranny. Full stop.

The Tyranny of Unpublished Processes - Part 1

0:00 | Oct 22nd, 2018

Uncommunicated processes are tyranny. Full stop.

How To Roll Out DiSC To Your Team - Part 2 - HOF

0:00 | Oct 16th, 2018

This Hall of Fame guidance describes how to rollout the DiSC Behavioral Instrument to your team.

How To Roll Out DiSC To Your Team - Part 1 - HOF

0:00 | Oct 15th, 2018

This Hall of Fame guidance describes how to rollout the DiSC Behavioral Instrument to your team.

Case Study Interviews - Part 4

0:00 | Oct 8th, 2018

Part 4 of our overview of Case Study Interview techniques, questions, and preparation.

Case Study Interviews - Part 3

0:00 | Oct 1st, 2018

Part 3 of our overview of Case Study Interview techniques, questions, and preparation.

Case Study Interviews - Part 2

0:00 | Sep 24th, 2018

Part 2 of our overview of Case Study Interview techniques, questions, and preparation.

Case Study Interviews - Part 1

0:00 | Sep 17th, 2018

Part 1 of our overview of Case Study Interview techniques, questions, and preparation.

Inaugural MT Case Study Responses - and What Happened - Part 2

0:00 | Sep 10th, 2018

Part 2 of our responses to listeners' recommendations to the Inaugural MT Case Study, and reveal what actually happened.

Inaugural MT Case Study Responses - and What Happened - Part 1

0:00 | Sep 3rd, 2018

We respond to listeners' recommendations to the Inaugural MT Case Study, and reveal what actually happened.

Case Studies and The Inaugural MT Interactive Case - Part 1

0:00 | Aug 20th, 2018

What are case studies? Taught in part with the Manager Tools Inaugural Interactive Case Study.

Politics 101 - Chapter 6 - Politics Are Just Relationships - Part 4

0:00 | Aug 13th, 2018

Part 4 of the the sixth chapter of our guidance on politics. Don't play politics. Build relationships. It's the same thing.

Politics 101 - Chapter 6 - Politics Are Just Relationships - Part 3

0:00 | Aug 6th, 2018

Part 3 of the the sixth chapter of our guidance on politics. Don't play politics. Build relationships. It's the same thing.

Politics 101 - Chapter 6 - Politics Are Just Relationships - Part 2

0:00 | Jul 30th, 2018

Part 2 of the the sixth chapter of our guidance on politics. Don't play politics. Build relationships. It's the same thing.

Politics 101 - Chapter 6 - Politics Are Just Relationships - Part 1

0:00 | Jul 23rd, 2018

Part 1 of the the sixth chapter of our guidance on politics. Don't play politics. Build relationships. It's the same thing.

Technology in One On Ones

0:00 | Jul 16th, 2018

Despite our guidance to not use your laptop to take notes in One On Ones, there are many other uses of technology that will improve your critical weekly meetings with each of your directs.

Horstman's Law of Uncertainty - HOF

0:00 | Jul 9th, 2018

This Hall of Fame guidance describes what to say when you don't have an answer to a question, even when it's urgent.

Sexual Harassment Revisited - Chapter 1 - No Hugging

0:00 | Jul 2nd, 2018

If you're hugging your colleagues, you're running the risk of a sexual harassment claim.

Employee Retention - HOF

0:00 | Jun 25th, 2018

Our Hall of Fame guidance on employee retention. The best managers we know do a great job of retention. As a matter of fact, because it goes to the future potential of the organization, retention is one of Mark's favorite delineators of management ta...Show More

The Manager Tools Onboarding Checklist - Part 2

0:00 | Jun 18th, 2018

The Manager Tools Onboarding Checklist. Every task necessary to help a new hire become effective as quickly as possible.

The Manager Tools Onboarding Checklist - Part 1

0:00 | Jun 11th, 2018

The Manager Tools Onboarding Checklist. Every task necessary to help a new hire become effective as quickly as possible.

Onboarding Chapter 1 - The Basics - Part 5 - Q and A Continued

0:00 | Jun 4th, 2018

Your questions, our answers on what to do once you make a candidate an offer to turn them into a great team member.

Onboarding Chapter 1 - The Basics - Part 4 - Q and A

0:00 | May 28th, 2018

Your questions, our answers on what to do once you make a candidate an offer to turn them into a great team member.

Onboarding Chapter 1 - The Basics - Part 3

0:00 | May 21st, 2018

What to do once you make a candidate an offer to turn them into a great team member. Chapter 1 is the basics, why to have a process.

Onboarding Chapter 1 - The Basics - Part 2

0:00 | May 14th, 2018

What to do once you make a candidate an offer to turn them into a great team member. Chapter 1 is the basics, why to have a process.

Onboarding Chapter 1 - The Basics - Part 1

0:00 | May 7th, 2018

What to do once you make a candidate an offer to turn them into a great team member. Part 1 is the basics, why to have a process.

Soft Coaching - Running Meetings - Part 2

0:00 | Apr 30th, 2018

Our guidance on how you can improve someone's performance without fully coaching them. We use the example of running a meeting to illustrate.

Soft Coaching - Running Meetings - Part 1

0:00 | Apr 23rd, 2018

Our guidance on how you can improve someone's performance without fully coaching them. We use the example of running a meeting to illustrate.

Trinity Pushback - One On Ones - Creative People - Part 2

0:00 | Apr 16th, 2018

Sometimes managers don't want to do One On Ones. One of the reasons they give is, "I'm a creative person." Or, "I don't like step-by-step solutions." These reasons are weak, and you can overcome them easily.

Trinity Pushback - One On Ones - Creative People - Part 1

0:00 | Apr 9th, 2018

Sometimes managers don't want to do One On Ones. One of the reasons they give is,"I'm a creative person." Or, "I don't like step-by-step solutions." These reasons are weak, and you can overcome them easily.

The Three Types of Power (And One To Rule Them) - Part 4

0:00 | Apr 2nd, 2018

Power is necessary for organizational change and success, even if some of us would rather call it influence. But what is it? And how can I get some? And some more? It's not as hard as it sounds.

The Three Types of Power (And One To Rule Them) - Part 3

0:00 | Mar 26th, 2018

Power is necessary for organizational change and success, even if some of us would rather call it influence. But what is it? And how can I get some? And some more? It's not as hard as it sounds.

The Three Types of Power (And One To Rule Them) - Part 2

0:00 | Mar 19th, 2018

Power is necessary for organizational change and success, even if some of us would rather call it influence. But what is it? And how can I get some? And some more? It's not as hard as it sounds.

The Three Types of Power (And One To Rule Them) - Part 1

0:00 | Mar 12th, 2018

Power is necessary for organizational change and success, even if some of us would rather call it influence. But what is it? And how can I get some? And some more? It's not as hard as it sounds.

How To Create A Simple Behavioral Interview Question - HOF

0:00 | Mar 5th, 2018

Our Hall of Fame cast that describes how to create a simple behavioral interview question.

How To Train Your Organization - Chapter 1 - Who and When

0:00 | Feb 26th, 2018

If you're an executive, you probably think training is for your organization, but not you. You're partially right, but mostly wrong.

Are Executives Managers? - Part 2

0:00 | Feb 19th, 2018

How come executives don't do all the stuff managers do? How come they don't attend training but expect managers to? There's a reason.

Are Executives Managers? - Part 1

0:00 | Feb 12th, 2018

How come executives don't do all the stuff managers do? How come they don't attend training but expect managers to? There's a reason.

Measuring Priorities Through Questions

0:00 | Feb 5th, 2018

If you want to ensure the right things are getting done, one of the easiest things to do is start asking the right questions.

RoadMap For The Individual Manager

0:00 | Jan 29th, 2018

RoadMap is the revolutionary new interactive app to help you become an effective manager. Here's what it is and how to use it.

The Manager Tools Performance Review System - Part 4

0:00 | Jan 22nd, 2018

Part 4 of our guidance on a simple way to structure an entire performance review system for any organization.

The Manager Tools Performance Review System - Part 3

0:00 | Jan 15th, 2018

Part 3 of our guidance on a simple way to structure an entire performance review system for any organization.

The Manager Tools Performance Review System - Part 2

0:00 | Jan 8th, 2018

Part 2 of our guidance on a simple way to structure an entire performance review system for any organization.

The Basics of Calendar Management - HOF

0:00 | Jan 1st, 2018

Our Hall of Fame guidance on the basics of calendar management.

How to Prewire a Meeting - HOF 2017

0:00 | Dec 25th, 2017

For the holidays, we're re-releasing one of our Hall of Fame casts ... the Pre-wire. This cast describes a way to prepare for meetings or presentations where you need to persuade.

A simple way to structure an entire performance review system for any organization.

0:00 | Dec 18th, 2017

A simple way to structure an entire performance review system for any organization.

Don't Get Rid of Your Performance Reviews - Part 4

0:00 | Dec 11th, 2017

Part 4 of our guidance regarding the trend among businesses to get rid of their performance review system. This is dumb. Don't do it.

Don't Get Rid of Your Performance Reviews - Part 3

0:00 | Dec 4th, 2017

Part 3 of our guidance regarding the trend among businesses to get rid of their performance review system. This is dumb. Don't do it.

Delivering The Performance Review - HOF 2017

0:00 | Nov 30th, 2017

Our Hall of Fame guidance on delivering a performance review.

Preparing Performance Reviews - HOF 2017

0:00 | Nov 27th, 2017

This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews.

Don't Get Rid of Your Performance Reviews - Part 1

0:00 | Nov 13th, 2017

There's a trend among businesses to get rid of their performance review system. This is dumb. Don't do it.

The Manager Tools One-Page Performance Review - Part 2

0:00 | Nov 6th, 2017

Part 2 of our guidance on creating and using a performance review form if your company doesn't have one.

The Manager Tools One-Page Performance Review - Part 1

0:00 | Oct 30th, 2017

Part 1 of our guidance on creating and using a performance review form if your company doesn't have one.

A Different Feedback Model Question

0:00 | Oct 23rd, 2017

If you struggle with asking, "Can I give you some feedback?", there's another way.

You're Not a Psychologist - Part 2

0:00 | Oct 16th, 2017

A lot of managers try to psychoanalyze their directs. Don't bother. We're all terrible at it.

You're Not a Psychologist - Part 1

0:00 | Oct 9th, 2017

A lot of managers try to psychoanalyze their directs. Don't bother. We're all terrible at it.

Wade Foster Interview

0:00 | Oct 2nd, 2017

Our guest Wade Foster, CEO of Zapier, shares his experience with Manager Tools.

Behaviors To Improve Focus - Part 3

0:00 | Sep 25th, 2017

Part 3 of our guidance on how to stay focused on your priorities and get more done.

Behaviors To Improve Focus - Part 2

0:00 | Sep 18th, 2017

Part 2 of our guidance on how to stay focused on your priorities and get more done.

Behaviors To Improve Focus - Part 1

0:00 | Sep 11th, 2017

Part 1 of our guidance on how to stay focused on your priorities and get more done.

Rolling Out One On Ones - The Briefing

0:00 | Sep 4th, 2017

How to brief your directs when you're starting One On Ones.

First Meeting With A New Direct - Results

0:00 | Aug 28th, 2017

When someone new joins your team, we recommend you communicate early about your key priorities.

Resistant Directs In One On Ones - Chapter 2 - Part 2

0:00 | Aug 21st, 2017

Part 2 of our second chapter on directs resisting One On Ones.

Resistant Directs In One On Ones - Chapter 2 - Part 1

0:00 | Aug 14th, 2017

Part 1 of our second chapter on directs resisting One On Ones.

The Bridge Between Feedback And Coaching - Part 3

0:00 | Aug 7th, 2017

Part 3 of our guidance on how to guide or help a direct when feedback doesn't work and coaching isn't necessary.

The Bridge Between Feedback And Coaching - Part 2

0:00 | Jul 31st, 2017

Part 2 of our guidance on how to guide or help a direct when feedback doesn't work and coaching isn't necessary.

The Bridge Between Feedback And Coaching - Part 1

0:00 | Jul 24th, 2017

Part 1 of our guidance on how to guide or help a direct when feedback doesn't work and coaching isn't necessary.

What Do You Want To Do And Where Do You Want To Do It?

0:00 | Jul 17th, 2017

How to qualify your ability to help someone during a job/career transition.

How To Evaluate Answers To The Weakness Question - Part 3

0:00 | Jul 10th, 2017

Part 3 of our guidance on asking and evaluating the weakness question when interviewing candidates.

How To Evaluate Answers To The Weakness Question - Part 2

0:00 | Jul 3rd, 2017

Part 2 of our guidance on asking and evaluating the weakness question when interviewing candidates.

How To Evaluate Answers To The Weakness Question - Part 1

0:00 | Jun 26th, 2017

Part 1 of our guidance on asking and evaluating the weakness question when interviewing candidates.

My Direct Disagrees With Me Privately - Part 2

0:00 | Jun 19th, 2017

Part 2 of our guidance on what to do if your direct disagrees with you privately.

Fostering New Ideas and Innovation

0:00 | Jun 15th, 2017

A special podcast brought to you by the University of Michigan Ross School of Management on fostering new ideas and innovation in organizations.

My Direct Disagrees With Me Privately - Part 1

0:00 | Jun 12th, 2017

Part 1 of our guidance on what to do if your direct disagrees with you privately.

Retaining Disgruntled Staff As a New Manager

0:00 | Jun 5th, 2017

What to do as a new manager when you're in danger of losing staff who are critical to your team.

When NOT To Use Email - Part 2

0:00 | May 29th, 2017

Email is useful but much more narrowly than most managers think.

When NOT To Use Email - Part 1

0:00 | May 22nd, 2017

Email is useful but much more narrowly than most managers think.

The Pinch Crunch Relationship Model

0:00 | May 15th, 2017

How to maintain trusting relationships when things go wrong.

Executive Tools - Measuring Your Organization's One On Ones - Part 2

0:00 | May 8th, 2017

Part 2 of our guidance on how to SIMPLY measure whether or not managers who work for you are doing One On Ones.

Executive Tools - Measuring Your Organization's One On Ones - Part 1

0:00 | May 1st, 2017

Part 1 of our guidance on how to SIMPLY measure whether or not managers who work for you are doing One On Ones.

Sparking Innovation and Creativity

0:00 | Apr 27th, 2017

Our interview with Dr. Jeffrey Sanchez-Burks.

Manager Tools Middleman Test - Part 2

0:00 | Apr 24th, 2017

Part 2 of our guidance on what you can do when a direct refuses or disagrees with a reasonable request: Use The Manager Tools Middleman Test.

Manager Tools Middleman Test - Part 1

0:00 | Apr 17th, 2017

Part 1 of our guidance on what you can do when a direct refuses or disagrees with a reasonable request: Use The Manager Tools Middleman Test.

The Myth of the Working Manager

0:00 | Apr 10th, 2017

If you think you're a "working manager", and that's harder somehow, you're wrong.

Secrets of a Great Handshake - HOF

0:00 | Apr 3rd, 2017

Our Hall of Fame guidance on how to give a great handshake.

Adding Headcount Basics

0:00 | Mar 27th, 2017

Just because your people "are too busy" doesn't mean it's time to add more.

Teaching Decision Making - The Responsibility Ladder - Part 5

0:00 | Mar 20th, 2017

Part 5 of our guidance on using The Responsibility Ladder to teach directs how to go from handling individual tasks to managing their own work independently.

Teaching Decision Making - The Responsibility Ladder - Part 4

0:00 | Mar 13th, 2017

Part 4 of our guidance on using The Responsibility Ladder to teach directs how to go from handling individual tasks to managing their own work independently.

Teaching Decision Making - The Responsibility Ladder - Part 3

0:00 | Mar 6th, 2017

Part 3 of our guidance on using The Responsibility Ladder to teach directs how to go from handling individual tasks to managing their own work independently.

Teaching Decision Making - The Responsibility Ladder - Part 2

0:00 | Feb 27th, 2017

Part 2 or our guidance on using The Responsibility Ladder to teach directs how to go from handling individual tasks to managing their own work independently.

Teaching Decision Making - The Responsibility Ladder - Part 1

0:00 | Feb 20th, 2017

Part 1 or our guidance on using The Responsibility Ladder to teach directs how to go from handling individual tasks to managing their own work independently.

One On Ones After Conflict

0:00 | Feb 13th, 2017

How to handle your One On One with your directs after you've had a disagreement with them, or a conflict.

Simple Facilitation - Choosing a Plan - Part 3

0:00 | Feb 6th, 2017

Part 3 of our guidance on how to lead a group from a blank slate to a choice on where to focus on future.

Simple Facilitation - Choosing a Plan - Part 2

0:00 | Jan 30th, 2017

Part 2 of our guidance on how to lead a group from a blank slate to a choice on where to focus on future.

Simple Facilitation - Choosing a Plan - Part 1

0:00 | Jan 23rd, 2017

Part 1 of our guidance on how to lead a group from a blank slate to a choice on where to focus on future.

The Written Review Scale - Less Absolute Value

0:00 | Jan 16th, 2017

You can and often should deliver a different message verbally than your written comments on a performance review. The key is to moderate your written comments with "Less Absolute Value."

How to Run Your Staff Meeting - Part 2 - HOF

0:00 | Jan 9th, 2017

Part 2 of our Hall of Fame guidance on running your staff meeting.

How to Run Your Staff Meeting - Part 1 - HOF

0:00 | Jan 2nd, 2017

Part 1 of our Hall of Fame guidance on running your staff meeting.

A Professional Sense of Humor - Part 2

0:00 | Dec 26th, 2016

Part 2 of our guidance on what kind of jokes you can and can't tell as a manager and professional. And why.

A Professional Sense of Humor - Part 1

0:00 | Dec 19th, 2016

Part 1 or our guidance on what kind of jokes you can and can't tell as a manager and professional. And why.

Special Edition - The Wall Street Journal Features Manager Tools

0:00 | Dec 8th, 2016

In this bonus podcast, Mark comments on the recent Wall Street Journal article that featured Manager Tools.

Teach As If Teach Not Performance Communication

0:00 | Dec 5th, 2016

How to provide some guidance or corrective input when feedback might be more than enough, or to ease a less experienced direct into a performance culture.

Delivering The Performance Review - Part 2 - HOF

0:00 | Dec 1st, 2016

Part 2 of our Hall of Fame guidance on delivering a performance review.

Delivering The Performance Review - Part 1 - HOF

0:00 | Nov 28th, 2016

Part 1 of our Hall of Fame guidance on delivering a performance review.

Performance Reviews - Part 2 - HOF

0:00 | Nov 24th, 2016

Part 2 of one of our Hall of Fame casts on how to prepare performance reviews.

Performance Reviews - Part 1 - HOF

0:00 | Nov 21st, 2016

This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews (part 1).

Don't Vote! - How to Get Group Input on Decisions - Part 2

0:00 | Nov 14th, 2016

Part 2 of our guidance on effective ways to get input for decisions in meetings.

No Surprises In Reviews

0:00 | Oct 31st, 2016

It's unprofessional to deliver new information to a direct in a performance review.

Never Rank Candidates

0:00 | Oct 24th, 2016

Don't rank candidates as you are interviewing, individually or collectively. It biases the hiring process.

Brainstorming - Part 1 - HOF

0:00 | Oct 17th, 2016

In today's fast and flat world, ideas are becoming critical competitive advantages. Managers - and many others - need to be good at getting the most and best ideas from themselves and their teams. This cast tells you how.

The Two Reasons To Fire Someone

0:00 | Oct 10th, 2016

There are two general reasons to consider firing someone. Only one of them is "job performance." The other is tearing down the team.

Trinity Frequently Asked Questions #1: Why Wait Three Weeks To Start?

0:00 | Oct 3rd, 2016

Perhaps the most frequently asked question at conferences about rolling out the tools in the Management Trinity is why we recommend waiting three weeks. Here's why.

Is This Normal?

0:00 | Sep 26th, 2016

Our guidance regarding what is normal in professional and organizational life.

Eliminating Bad Attitudes - Part 1

0:00 | Sep 19th, 2016

How to define a direct's "bad attitude" in terms of behaviors, to encourage them to change them.

No Second Emails

0:00 | Sep 12th, 2016

Too many of us follow an unanswered email with another email. That's the definition of insanity: doing the same thing and expecting different results.

Politics: Have Nothing Bad To Say

0:00 | Sep 5th, 2016

How to handle the politically delicate moment when you're asked to talk about a difficult person or situation.

8 Positive Feedback Examples

0:00 | Aug 29th, 2016

Most managers have too high a standard for giving positive feedback. Here are some simple examples.

Feedback on Status Reporting - Nothing is "Fine"

0:00 | Aug 22nd, 2016

The common response to questions about status is, "Fine." This isn't acceptable or effective.

Forgive First Mistakes When Interviewing

0:00 | Aug 15th, 2016

Even though great interviewers are looking for reasons to say no doesn't mean they aren't forgiving of mistakes in interviews.

Meeting Distractions - Don't Wait To Give Feedback

0:00 | Aug 8th, 2016

What to do when people are on their phones/laptops during meetings, or doing anything else counterproductive to the meeting.

No Panel Interviews

0:00 | Aug 1st, 2016

One of the biggest mistakes in interviewing candidates is using panel interviews. Here's why.

Leading Change - Model And Measure - Part 2

0:00 | Jul 25th, 2016

Part 2 of our series on change efforts. If you want your organization to follow you in change efforts - whether it's rolling out the Trinity or anything else - you've got to do 2 things at a minimum: model the behavior, and measure it.

Leading Change - Model And Measure, Part 1

0:00 | Jul 18th, 2016

If you want your organization to follow you in change efforts - whether it's rolling out the Trinity or anything else - you've got to do 2 things at a minimum: model the behavior, and measure it.

The Effective Manager Book Promotion

0:00 | Jul 10th, 2016

An interview with Mark Horstman about his new book, The Effective Manager.

Brief Before You Change

0:00 | Jul 3rd, 2016

Never introduce a managerial change without first introducing that change. If you're going to make a change to how you manage your team, it works far better to tell them what you're doing in advance.

How To Scan A Resume - Part 6

0:00 | Jun 26th, 2016

Part 6 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.

How To Scan A Resume - Part 5

0:00 | Jun 19th, 2016

Part 5 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.

How To Scan A Resume - Part 4

0:00 | Jun 12th, 2016

Part 4 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.

How To Scan A Resume - Part 3

0:00 | Jun 5th, 2016

Part 3 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.

How To Scan A Resume - Part 2

0:00 | May 30th, 2016

Part 2 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.

How To Scan A Resume - Part 1

0:00 | May 23rd, 2016

Part 1 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.

The Foundations Of Presenting Mastery - Part 2

0:00 | May 15th, 2016

Part 2 of our guidance on the foundations of presentation mastery.

The Foundations Of Presenting Mastery - Part 1

0:00 | May 8th, 2016

Part 1 of our guidance on the foundations of presentation mastery.

Getting Your Goals From Your Boss - Part 3

0:00 | May 1st, 2016

Part 3 of our guidance on how to get a better understanding of what your goals are from your boss.

Getting Your Goals From Your Boss - Part 2

0:00 | Apr 24th, 2016

Part 2 of our guidance on how to get a better understanding of what your goals are from your boss.

Getting Your Goals From Your Boss - Part 1

0:00 | Apr 17th, 2016

Part 1 of our guidance on how to get a better understanding of what your goals are from your boss.

Effective Teleconferencing - Part 2 - HOF

0:00 | Apr 10th, 2016

This week, we're re-releasing part 2 of one of our Hall of Fame casts on our recommendations for an effective teleconference meeting, or conference call.

Effective Teleconferencing - Part 1 - HOF

0:00 | Apr 3rd, 2016

This week, we're re-releasing one of our Hall of Fame casts on our recommendations for an effective teleconference meeting, or conference call.

Feedback and the Shot Across the Bow - HOF

0:00 | Mar 27th, 2016

This week, we're re-releasing one of our Hall of Fame casts on feedback and the shot across the bow.

MT-2006-08-28 Managing During Mergers and Acquisitions - Part 2

0:00 | Mar 20th, 2016

This week, we're re-releasing part 2 of one of our Hall of Fame casts on mergers and acquisitions.

MT-2006-08-21 Managing During Mergers and Acquisitions - Part 1

0:00 | Mar 13th, 2016

This week, we're re-releasing part 1 of one of our Hall of Fame casts on mergers and acquisitions.

Being Told "No" To Feedback - Part 2

0:00 | Mar 6th, 2016

Part 2 of our guidance on what to do if your direct keeps saying no when you ask if they're open to feedback.

Being Told "No" To Feedback - Part 1

0:00 | Feb 28th, 2016

What to do if your direct keeps saying no when you ask if they're open to feedback.

The Effective Manager Value Chain: Fixing Deliverables - Part 3

0:00 | Feb 21st, 2016

Part 3 of our guidance on how to transition from talking about ideas and plans and projects in a general way to talking about the specifics of getting the work done.

The Effective Manager Value Chain: Fixing Deliverables - Part 2

0:00 | Feb 14th, 2016

Part 2 of our guidance on how to transition from talking about ideas and plans and projects in a general way to talking about the specifics of getting the work done.

The Effective Manager Value Chain: Fixing Deliverables - Part 1

0:00 | Feb 7th, 2016

Part 1 of our guidance on how to transition from talking about ideas and plans and projects in a general way to talking about the specifics of getting the work done.

Simple Interviewer Training - Part 2

0:00 | Jan 31st, 2016

Part 2 of our guidance on how to teach directs how to interview candidates for hiring.

Simple Interviewer Training - Part 1

0:00 | Jan 24th, 2016

Part 1 of our guidance on how to teach directs how to interview candidates for hiring.

Feedback Grace Period

0:00 | Jan 17th, 2016

Our guidance on how long to wait before giving negative feedback to a direct.

How To Do A Phone Screen Interview - Part 4

0:00 | Jan 10th, 2016

Part 4 of our guidance on phone screen interviews. Before you bring a hiring candidate for a full day of interviews, phone screen your potential candidates to narrow the field even further. Here's how.

MT(2006) - Delivering The Performance Review - Part 2

0:00 | Jan 3rd, 2016

This week, we're re-releasing one of our Hall of Fame casts on on delivering a performance review (part 2).

MT(2006) - Delivering The Performance Review - Part 1

0:00 | Jan 3rd, 2016

This week, we're re-releasing one of our Hall of Fame casts on on delivering a performance review (part 1).

MT(2005) - Performance Reviews - Part 2

0:00 | Dec 27th, 2015

This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews (part 2).

MT(2005) - Performance Reviews - Part 1

0:00 | Dec 27th, 2015

This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews (part 1).

How To Do A Phone Screen Interview - Part 3

0:00 | Dec 20th, 2015

Part 3 of our guidance on phone screen interviews. Before you bring a hiring candidate for a full day of interviews, phone screen your potential candidates to narrow the field even further. Here's how.

How To Do A Phone Screen Interview - Part 2

0:00 | Dec 13th, 2015

Part 2 of our guidance on phone screen interviews. Before you bring a hiring candidate for a full day of interviews, phone screen your potential candidates to narrow the field even further. Here's how.

How To Do A Phone Screen Interview - Part 1

0:00 | Dec 6th, 2015

Part 1 of our guidance on phone screen interviews. Before you bring a hiring candidate for a full day of interviews, phone screen your potential candidates to narrow the field even further. Here's how.

MT(2010) - Assign Work And Reporting

0:00 | Nov 29th, 2015

This week, we're re-releasing one of our Hall of Fame casts on assigning work and reporting.

I'm Working On - NOT

0:00 | Nov 22nd, 2015

When your directs tell you, "I'm working on X, and Y, and Z," it's often a sign that they lack detailed deliverables and deadlines. Here's how to encourage them to deliver.

No Surprises Reporting

0:00 | Nov 15th, 2015

Submitting a report that will raise eyebrows or cause concerns carries with it the responsibility to communicate additionally the what and why to your boss.

Your Door Is Not Always Open

0:00 | Nov 8th, 2015

Your door as a manager doesn't have to *always* be open. More often than not, yes...but it's okay to say no to impromptu requests. Here's how.

MT(2006) - Employee Retention

0:00 | Nov 1st, 2015

This week, we're re-releasing one of our Hall of Fame casts on employee retention.

Late Stage Coaching Revisited

0:00 | Oct 26th, 2015

This week, we're re-releasing one of our Hall of Fame casts on the Late Stage Coaching Model.

Planning an Offsite - Part 5

0:00 | Oct 18th, 2015

The conclusion of our guidance for how to plan an offsite meeting.

Planning an Offsite - Part 4

0:00 | Oct 12th, 2015

Part 4 of our guidance for how to plan an offsite meeting.

Planning an Offsite - Part 3

0:00 | Oct 5th, 2015

Part 3 of our guidance for how to plan an offsite meeting.

Planning an Offsite - Part 2

0:00 | Sep 28th, 2015

The conclusion of our guidance for how to plan an offsite meeting.

Planning an Offsite - Part 1

0:00 | Sep 21st, 2015

Our guidance for how to plan an offsite meeting.

How To Measure Feedback Implementation - Chapter 1 - Asking

0:00 | Sep 14th, 2015

How Directors can easily measure their subordinate manager's implementation of feedback.

How To Respond To A Departure - Chapter One - Don't Hire

0:00 | Sep 7th, 2015

You DON'T have to hire immediately when you have an opening. The strategic-thinking Effective Manager considers other options first. That's what your CEO wants you to do.

First Meeting New Direct Series - Relationships Matter

0:00 | Aug 31st, 2015

New Directs need guidance on how to start on the right foot. We recommend a series of meetings in their first weeks, one of which makes clear: you have to create and maintain trusting relationships within the organization to succeed.

Leader's Intent - Part 2

0:00 | Aug 24th, 2015

Explaining your Leader's Intent - the "why" of the work - allows more individual decision making and speeds up results.

Leader's Intent - Part 1

0:00 | Aug 17th, 2015

Explaining your Leader's Intent - the "why" of the work - allows more individual decision making and speeds up results.

Uncommunicative Direct Conversation - This is NOT Micromanagement - Part 2

0:00 | Aug 3rd, 2015

How to ask questions of a direct who doesn't communicate during One on Ones, and why this approach is NOT micromanaging.

Uncommunicative Direct Conversation - This is NOT Micromanagement - Part 1

0:00 | Jul 27th, 2015

How to ask questions of a direct who doesn't communicate during One on Ones, and why this approach is NOT micromanaging.

First Meeting New Direct Series - Tell The Truth - Part 2

0:00 | Jul 20th, 2015

We recommend spending time with each new member of your team encouraging them to tell the truth, and not be afraid of not knowing how to do something or the standard way of doing something in their new role.

First Meeting New Direct Series - Tell The Truth - Part 1

0:00 | Jul 13th, 2015

We recommend spending time with each new member of your team encouraging them to tell the truth, and not be afraid of not knowing how to do something or the standard way of doing something in their new role.

How to Prewire a Meeting

0:00 | Jul 6th, 2015

For the holidays, we're re-releasing one of our Hall of Fame casts ... the Pre-wire. This cast describes a way to prepare for meetings or presentations where you need to persuade.

Results and Retention - 10th Anniversary, Part 2

0:00 | Jun 29th, 2015

The definition of an Effective Manager is to achieve results while retaining your team members.

Results and Retention - 10th Anniversary, Part 1

0:00 | Jun 23rd, 2015

The definition of an Effective Manager is to achieve results while retaining your team members.

Leading Change: The Ore Cart - Chapter 1

0:00 | Jun 15th, 2015

Not everyone on your team wants to go along with every change you want to create. Luckily, you don't have to win over everyone.

Overcoming Trinity Pushback - Chapter 2 - No Time For One on Ones - Part 2

0:00 | Jun 8th, 2015

Some directs will tell you they don't have time for One on Ones. They're wrong, for all kinds of reasons. Here's what to say to get them over the hump.

Overcoming Trinity Pushback - Chapter 2 - No Time For One on Ones - Part 1

0:00 | Jun 1st, 2015

Some directs will tell you they don't have time for One on Ones. They're wrong, for all kinds of reasons. Here's what to say to get them over the hump.

How To Go On Vacation - Part 2

0:00 | May 25th, 2015

Part 2 of our series on how to plan for and take an effective vacation.

How To Go On Vacation - Part 1

0:00 | May 18th, 2015

How to plan for and take an effective vacation.

What To Do When Your Direct Complains About The Company - Part 2

0:00 | May 11th, 2015

The conclusion of our series on how to tell when complaining from a direct about the company is becoming malignant, and how to address it.

What To Do When Your Direct Complains About The Company - Part 1

0:00 | May 4th, 2015

How to tell when complaining from a direct about the company is becoming malignant, and how to address it.

Managing a High C - Dangers - Part 2

0:00 | Apr 27th, 2015

Managing a rule-following, process focused perfectionist can be infuriating if you don't share their interest in details and data. How can you help a perfectionist "High C" be more effective in a world where deadlines and people matter?

Managing a High C - Dangers - Part 1

0:00 | Apr 20th, 2015

Managing a rule-following, process focused perfectionist can be infuriating if you don't share their interest in details and data. How can you help a perfectionist "High C" be more effective in a world where deadlines and people matter?

Conversational One on Ones

0:00 | Apr 13th, 2015

Our guidance on how to make One on Ones more conversational.

Hall of Fame: One on Ones - Part 1

0:00 | Apr 6th, 2015

The inaugural episode of our Hall of Fame Series: Our guidance on One on Ones.

How To Respond To a Request For A Raise - Part 3

0:00 | Mar 30th, 2015

The conclusion of our guidance on how to respond to a request for a raise.

How To Respond To a Request For A Raise - Part 2

0:00 | Mar 24th, 2015

The second part of our guidance on how to respond to a request for a raise.

How To Respond To a Request For A Raise - Part 1

0:00 | Mar 16th, 2015

Our guidance on how to respond to a request for a raise.

Too Full Calendar Solutions - Back To Back Meetings, Part 2

0:00 | Mar 8th, 2015

The conclusion of our guidance on how to regain control of a calendar that is regularly full of back to back meetings.

Too Full Calendar Solutions - Back To Back Meetings, Part 1

0:00 | Mar 2nd, 2015

Our guidance on how to regain control of a calendar that is regularly full of back to back meetings.

Too Full Calendar Solutions - Meeting Attendance Delegation - Part 2

0:00 | Feb 23rd, 2015

The conclusion of our guidance on how to delegate meeting attendance, to address a chronically overbooked calendar.

Too Full Calendar Solutions - Meeting Attendance Delegation - Part 1

0:00 | Feb 16th, 2015

Our guidance on how to delegate meeting attendance, to address a chronically overbooked calendar.

I Didn't Get The Title/Raise - Part 2

0:00 | Feb 9th, 2015

The conclusion of our series on how to handle the situation where you got a "promotion" but didn't get the title/raise that should have gone with it.

I Didn't Get The Title/Raise - Part 1

0:00 | Feb 2nd, 2015

How to handle the situation where you got a "promotion" but didn't get the title/raise that should have gone with it.

The Unspoken Commitment - Our 500th MT Cast

0:00 | Jan 25th, 2015

Our guidance on your obligation to proactively communicate when your projects or tasks are at risk in some way.

Meeting Notes - Dead Simple

0:00 | Jan 19th, 2015

How to take meeting notes and distribute them within 30 seconds of a meeting.

Phone Trees

0:00 | Jan 12th, 2015

We recommend you create, maintain, and periodically test a telephone alert system or "Phone Tree" for use in exigencies.

Sending a Direct to an Industry Conference - Part 2 (Corrected)

0:00 | Jan 5th, 2015

How to get the most out of sending a direct report to an industry conference.

Sending a Direct to an Industry Conference - Part 1

0:00 | Dec 29th, 2014

How to get the most out of sending a direct report to an industry conference.

Calendar Soup

0:00 | Dec 23rd, 2014

Your calendar is not a puzzle, with perfectly interlocking pieces. It’s a soup.

Effective Relationships - I’m a D, My Direct is a C - Part 4 (Updated)

0:00 | Dec 16th, 2014

Part 4 of the example of our Effective Relationships Series - How to work with a direct who is a High C, if you are a High D.

Effective Relationships - I’m a D, My Direct is a C - Part 3

0:00 | Dec 8th, 2014

Part 3 of the example of our Effective Relationships Series - How to work with a direct who is a High C, if you are a High D.

Effective Relationships - I’m a D, My Direct is a C - Part 2

0:00 | Dec 1st, 2014

Part 2 of the example of our Effective Relationships Series - How to work with a direct who is a High C, if you are a High D.

Effective Relationships - I’m a D, My Direct is a C - Part 1

0:00 | Nov 24th, 2014

An example of our Effective Relationships Series - How to work with a direct who is a High C, if you are a High D.

How To Turn Down a Job Candidate - Part 2

0:00 | Nov 18th, 2014

There are effective and ineffective ways to notify a candidate you've interviewed that you won't be offering them.

How To Turn Down a Job Candidate - Part 1

0:00 | Nov 10th, 2014

There are effective and ineffective ways to notify a candidate you've interviewed that you won't be offering them.

There Is No Magic In The Word Feedback

0:00 | Nov 3rd, 2014

You don't have to say the word "feedback" to give feedback in the MT model. But we do recommend you ask first.

My Direct is Resigning Chapter 1 - Never Counter Offer - Part 3

0:00 | Oct 27th, 2014

The conclusion of our guidance to never make a counter-offer to an employee who has a competing offer.

My Direct is Resigning Chapter 1 - Never Counter Offer - Part 2

0:00 | Oct 19th, 2014

Part 2 of our series on our guidance to never make a counter-offer to an employee who has a competing offer.

My Direct is Resigning Chapter 1 - Never Counter Offer - Part 1

0:00 | Oct 13th, 2014

Never make a counter-offer to an employee who has a competing offer.

Expanded Email Guidance #1

0:00 | Oct 6th, 2014

Part of our periodic series with rules about how to professionally handle email.

Welcome To They - Professional Subordination - Chapter 2 - Part 2

0:00 | Sep 29th, 2014

When decisions are made you may disagree with, you must communicate the decision supportively both in public and in private.

Welcome To They - Professional Subordination - Chapter 2

0:00 | Sep 22nd, 2014

When decisions are made you may disagree with, you must communicate the decision supportively both in public and in private.

Adjusting Recurring Agendas

0:00 | Sep 15th, 2014

How to adjust a standing agenda for a recurring meeting.

Get Your Directs a Mentor - Part 2

0:00 | Sep 8th, 2014

The conclusion of our series on why and how to get mentors for your directs.

Get Your Directs a Mentor

0:00 | Sep 1st, 2014

Why and how to get mentors for your directs.

Feedback Step 3 - Emotions Are Okay

0:00 | Aug 24th, 2014

It's okay to tell your directs how you feel (within professional limits) when giving them feedback.

Have You Talked To Them?

0:00 | Aug 18th, 2014

When your directs want you to adjudicate a fight, start by asking, "Have you talked to them?"

Notes From The Field - Q3 2014

0:00 | Aug 11th, 2014

We answer recurring questions from the field.

Meeting Self-Facilitation - Part 2

0:00 | Aug 4th, 2014

The conclusion of our series on how to manage the time you're given during a meeting.

Meeting Self-Facilitation

0:00 | Jul 28th, 2014

How to manage the time you're given during a meeting.

Feedback Doesn't Preclude - Chapter 1

0:00 | Jul 21st, 2014

Just saying, "Thank you," is an enormously powerful form of feedback.

Job Transparency For Development - Part 2

0:00 | Jul 14th, 2014

To better be able to delegate parts of your job, it's best to be transparent about your job.

Job Transparency For Development

0:00 | Jul 7th, 2014

To better be able to delegate parts of your job, it's best to be transparent about your job.

Licensee Call HR Question

0:00 | Jun 30th, 2014

In this podcast, we answer the question, "How can HR improve Manager Tools' impression of them?"

Disaster Recovery Part 1 - Check On Your People

0:00 | Jun 23rd, 2014

The first thing an effective manager does when a disaster strikes is to check on the safety of your people. People trump all organizational and operational needs.

When Angry, Disengage

0:00 | Jun 16th, 2014

Our recommendations on what to do when you are feeling angry with your direct.

No Meetings Monday Morning

0:00 | Jun 8th, 2014

Don't schedule meetings on Monday mornings. Meetings slow people down. Part of the reason meetings annoy people is that everyone knows that they get less done themselves when they're in a meeting than they do working on their own. Meetings are ne...Show More

Boss One-on-One Pushback

0:00 | Jun 2nd, 2014

How to respond if your boss tells you he/she doesn’t agree with you doing One on Ones.

The Corky Story - Part 3

0:00 | May 26th, 2014

Part 3 of Dani's best management story about how she used the Manager Tools Trinity to terminate a poor performer in an organization where "you can't fire anyone."

The Corky Story - Part 2

0:00 | May 19th, 2014

Part 2 of Dani's best management story about how she used the Manager Tools Trinity to terminate a poor performer in an organization where "you can't fire anyone."

The Corky Story - Part 1

0:00 | May 12th, 2014

Dani's best management story about how she used the Manager Tools Trinity to terminate a poor performer in an organization where "you can't fire anyone."

Politics 101 – Chapter 5 – Favors Matter (Part 2)

0:00 | May 5th, 2014

Doing "favors" for colleagues is an important part of the political/relationship culture in all organizations. It pays to give and to receive them.

Politics 101 – Chapter 5 – Favors Matter (Part 1)

0:00 | Apr 28th, 2014

Doing "favors" for colleagues is an important part of the political/relationship culture in all organizations. It pays to give and to receive them.

THE Development Question

0:00 | Apr 21st, 2014

Learn to ask your directs, "What do YOU think?" when they come to you with problems. THAT is the simple way to develop their skills – have them learn new ones.

Span of Control Guidelines

0:00 | Apr 14th, 2014

How many people the average manager can supervise, and what rules to apply when creating team sizes.

Don't Waste Your Vote - Part 2

0:00 | Apr 7th, 2014

Don't vote against a plan or decision if you're the only one doing so, unless it's for ethics or principles (and it usually isn't).

Don't Waste Your Vote - Part 1

0:00 | Mar 31st, 2014

Don't vote against a plan or decision if you're the only one doing so, unless it's for ethics or principles (and it usually isn't).

Insist on Behavior When Assisting

0:00 | Mar 24th, 2014

The best way to help colleagues and fellow managers with their employees is to insist on behaviors. But most managers don't think this way.

Documentation Basics - Part 2

0:00 | Mar 17th, 2014

How To Document Performance - Part 2.

Writing a Job Description - Part 2

0:00 | Mar 3rd, 2014

The conclusion of our series on how to write a simple job description.

Assume Positive Intent

0:00 | Feb 17th, 2014

Assume positive intent when analyzing the actions of others, especially directs.

Handling Special Emails

0:00 | Feb 10th, 2014

Certain emails DO justify reading them with some urgency. The key is keeping a very short list.

Project Status is Never "Fine"

0:00 | Feb 3rd, 2014

Never ask how a project is going. You'll get information that isn't helpful…and it's your fault. Ask for status, and define what status is.

Flexible Coaching Deadlines

0:00 | Jan 27th, 2014

This guidance recommends extending short coaching deadlines when your directs show that they can meet them, and keeping deadlines flexible based on performance.

Communicating Lateness

0:00 | Jan 20th, 2014

This guidance describes how to communicate lateness for one's responsibilities.

How To Roll Out DiSC To Your Team - Part 2

0:00 | Jan 13th, 2014

This guidance concludes our series on how to rollout the DiSC Behavioral Instrument to your team.

How To Roll Out DiSC To Your Team - Part 1

0:00 | Jan 6th, 2014

This guidance describes how to rollout the DiSC Behavioral Instrument to your team.

You Might Want to Consider ...

0:00 | Dec 30th, 2013

Executives are often vague or indirect in giving feedback. One way they do so is to say, "You might want to think about..."

Visual Record-Keeping - Part 2

0:00 | Dec 23rd, 2013

The conclusion of our recommendation of using Visual Record-Keeping for meetings that require collaboration and discussion about future plans and discussions (versus historical discussions like status reporting).

Visual Record-Keeping - Part 1

0:00 | Dec 16th, 2013

This guidance recommends using Visual Record-Keeping for meetings that require collaboration and discussion about future plans and discussions (versus historical discussions like status reporting).

Don't Change Metrics

0:00 | Dec 9th, 2013

This guidance describes why not to change the metrics you use for your team's behaviors.

Horstman's Law Of Uncertainty

0:00 | Dec 2nd, 2013

This guidance describes what to say when you don't have an answer to a question, even when it's urgent.

Three Strikes Delegation

0:00 | Nov 25th, 2013

This guidance describes what to do when a direct repeatedly says no to delegation asks.

My Direct Doesn't Want To Change

0:00 | Nov 18th, 2013

This guidance describes how to interact with a direct who resists or refuses more, new, or different work because they're "comfortable where they are", or "not interested in promotion."

Politics 101 - Chapter 4 - Know Thine Enemies

0:00 | Nov 11th, 2013

How to be more effective by planning for your enemies' inevitable efforts to undermine you.

Horstman's Noon Rule of Scheduling

0:00 | Nov 4th, 2013

This guidance describes why your day "gets away from" you, and how to schedule more effectively.

Hiring "Overqualifieds" - Part 4

0:00 | Oct 28th, 2013

The conclusion of our guidance on how – and why – to hire "overqualified" candidates.

Hiring "Overqualifieds" - Part 3

0:00 | Oct 21st, 2013

Part 3 of our guidance on how – and why – to hire "overqualified" candidates.

Hiring "Overqualifieds" - Part 2

0:00 | Oct 14th, 2013

This cast continues our guidance on how – and why – to hire "overqualified" candidates.

Hiring "Overqualifieds" - Part 1

0:00 | Oct 7th, 2013

This guidance describes how – and why – to hire overqualified candidates.

No Dropping Dimes - Part 2

0:00 | Sep 30th, 2013

The conclusion of our guidance recommending NOT announcing a colleague’s failure without a courtesy notification.

No Dropping Dimes - Part 1

0:00 | Sep 23rd, 2013

This guidance recommends NOT announcing a colleague’s failure without a courtesy notification.

Direct Internal Passport

0:00 | Sep 14th, 2013

This guidance describes how to help directs understand how to work across organizational boundaries.

Coaching Example - Interrupting (Part 3)

0:00 | Sep 9th, 2013

The conclusion of our series on how to coach someone to stop interrupting, using the Manager Tools Coaching Model.

Coaching Example - Interrupting (Part 2)

0:00 | Sep 2nd, 2013

Another cast on our series on how to coach someone to stop interrupting, using the Manager Tools Coaching Model.

Coaching Example - Interrupting (Part 1)

0:00 | Aug 26th, 2013

How to coach someone to stop interrupting, using the Manager Tools Coaching Model.

Effective Interviewer Series - Logistics Clarity

0:00 | Aug 19th, 2013

Our recommendations on how to communicate about logistics and schedules in advance of bringing a job candidate in for an interview. This cast is a public part of The Effective Interviewer Series of casts, which are a paid product.

First Meeting New Direct Series - Be Timely

0:00 | Aug 11th, 2013

This guidance continues our recommendations about topics to cover with new directs, encouraging them to be on time with themselves, their work, and their commitments.

You Did Not Demonstrate - Part 2

0:00 | Aug 5th, 2013

The conclusion of our guidance on how to share shortcomings in evaluations like reviews and interviews.

You Did Not Demonstrate - Part 1

0:00 | Jul 29th, 2013

This guidance explains how to share shortcomings in evaluations like reviews and interviews.

Post-Resignation Team Meeting - Part 2

0:00 | Jul 21st, 2013

The conclusion of our guidance on how to have a brief meeting with your team immediately after you resign.

Post-Resignation Team Meeting - Part 1

0:00 | Jul 14th, 2013

This guidance explains how to have a brief meeting with your team immediately after you resign.

The Collaborative Manager - Chapter 2 - Tell Some To Wait

0:00 | Jul 7th, 2013

This guidance recommends asking your assertive communicators to wait to contribute, and to reinforce what you want with feedback.

Ordering Multiple Interviews - Part 2

0:00 | Jun 30th, 2013

The conclusion of our recommendations for how to set up the order of interviews you conduct for a day of in-person interviews of a candidate. This guidance is part of our Effective Interviewer Series.

Ordering Multiple Interviews - Part 1

0:00 | Jun 23rd, 2013

Our recommendations for how to set up the order of interviews you conduct for a day of in-person interviews of a candidate. This guidance is part of our Effective Interviewer Series.

Increasing Team Input Strategies Chapter 1 – Measure It

0:00 | Jun 16th, 2013

This guidance recommends measuring the input proffered from quieter team members, to increase their contributions and collaboration.

Questions To Ask Candidate References - Part 2

0:00 | Jun 9th, 2013

This guidance recommends what questions to ask of a job candidate’s references, if you progress to that stage.

Questions To Ask Candidate References - Part 1

0:00 | Jun 2nd, 2013

This guidance recommends what questions to ask of a job candidate’s references, if you progress to that stage.

One On One Development Analysis Check

0:00 | May 26th, 2013

This guidance recommends evaluating directs’ performances by the content of what they bring to their One on One with you.

Measuring Feedback Chapter 2 Overweight Top Performers - Part 2

0:00 | May 20th, 2013

The conclusion of our guidance recommending giving more positive (and then negative) feedback to a manager’s top performers, rather than trying to spread feedback out equally.

Measuring Feedback Chapter 2 Overweight Top Performers - Part 1

0:00 | May 12th, 2013

This guidance recommends giving more positive (and then negative) feedback to a manager’s top performers, rather than trying to spread feedback out equally.

Politics 101 - Chapter 3 - The Myth Of The Just World (Part 2)

0:00 | May 6th, 2013

The conclusion of our recommendations on professionals abandoning their belief in the myth of a just world and 'play politics'.

Politics 101 - Chapter 3 - The Myth Of The Just World (Part 1)

0:00 | Apr 28th, 2013

This guidance recommends professionals abandon their belief in the myth of a just world and "play politics".

The Collaborative Manager - Chapter 1 - More Ideas

0:00 | Apr 22nd, 2013

This guidance helps managers be more collaborative by getting more input from their team members.

First Meeting With A New Direct - Ask Questions

0:00 | Apr 14th, 2013

This guidance continues our recommendations about topics to cover with new directs, encouraging them to ask questions about everything they don’t understand.