Ep. 45: Taking the turbulence out of travel at JetBlue

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders ›

29:06 | Jul 2nd, 2015

Bonny Simi, vice president of talent at JetBlue, shares the airline's approach to inspiring employees (8:00), encouraging teamwork (10:45) and creating a culture that puts customers first (23:05).