The Customer Success Podcast
1) Learning from Churn and how CSMs can become better investigative journalists
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, ...Show More
Learning from Churn and how CSMs can become better investigative journalists
23:13 | Oct 28th, 2020
2) Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)
In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Natasha Narayan(CEO, IcebergIQ) to examine and discuss why Win/Loss Analysis is essential for customer success-driven organiza...Show More
3) Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)
In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Jo Massie(VP of Customer Success, Slido) to discuss how Customer Success is at the center of every employee's onboarding, mana...Show More
4) Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)
In this episode, Allison Pickens (COO, Gainsight) sits down with Peter Armaly (Senior Director of Customer Success Business Advisory Services, Oracle) to discuss how Oracle is using advisory services ...Show More
5) The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)
In this episode, Allison Pickens(COO, Gainsight) sits down with Yamini Rangan (CCO, Dropbox) to discuss why the terms are so important within the customer relationship, how to breakdown silos between ...Show More
The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)
27:46 | Nov 11th, 2019
6) How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)
In this episode, Ruben Rabago (Chief Strategist, Pulse Programs) sits down with Catherine Blackmore (Global Vice President of Customer Success, Oracle) to discuss how Oracle's customer success team op...Show More
7) Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)
In this episode, Brian Brannon (Marketing Program Manager, Gainsight)sits down with Stefanie Caldwell (VP of CS, NarrativeScience) and Matt Davis (Head of Revenue, AlphaHQ) to discuss why accountabili...Show More
8) How To Create A Diverse Customer Success Team With Carine Roman
In this episode, Allison Pickens (COO, Gainsight) sits down with Carine Roman (Global Head of Customer Success, Linkedin Talent Solutions) to discuss how to create a diverse customer success team, why...Show More
9) Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)
In this episode, Allison Pickens (COO, Gainsight) sits down with David Sakamoto (VP of Customer Success at GitLabs) to discuss a recent study he completed on cultural trends within CSM teams, what it ...Show More
10) How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson
In this episode, Allison Pickens (COO, Gainsight) sits down with John Gleeson (Head of Customer Success - Upmarket, KeepTruckin) to discuss how KeepTruckin has managed to effectively scale their custo...Show More