Customer Service Secrets by Kustomer Podcast
1) Reducing Risk Through Operational Excellence | Michael Popa
In this episode we talk about improving the customer experience and reducing risk through operational excellence, so we brought on Michael Popa. Companies can often go wrong in their strategy when str...Show More
2) The Power of Identification to Build Employee and Customer Connection | Aaron Painter
Today we talk about the power of identification to build employee and customer connection, so we brought on Aaron Painter who is the CEO at Nametag. He explains what makes good customer experience and...Show More
3) Customer Processes Are Easy to Think about, But Harder to Implement | Ali Ghumman
In this episode we talk about building customer focused organizational processes with Ali Ghumman who is the Global VP of Customer Engagement and Innovation at SAP, a company that engineers solutions ...Show More
4) Transformation in Customer Service with Crispin Thompson | Align Your Business to This Idea of Experience
Today we’re going to talk about transformation and how to really focus and align your business to this idea of experience. To do that, we brought on Cristin Thompson who is currently the Vice Presiden...Show More
5) How to Relate to Customers in a Way That’s Unique and Scalable | Owen Robinson
In this episode we’re going to talk about how to relate to customers in a way that’s unique and in a way that’s scalable, so we have Owen Robinson on the show today, who is currently the Vice Presiden...Show More
How to Relate to Customers in a Way That’s Unique and Scalable | Owen Robinson
18:04 | Dec 8th, 2022
6) Improving Your Digital Presence with Good User Experience | Hannah McNaughton
Today we’re gonna be talking about good customer experience and how that can improve your digital presence, and to do that we brought on Hannah McNaughton. She is an award winning founder and currentl...Show More
Improving Your Digital Presence with Good User Experience | Hannah McNaughton
16:54 | Dec 1st, 2022
7) Personalization Journey Mapping | Chris Brogan
Today we have a fun talk track and we’re gonna be talking about personalization journey mapping with a little bit of a functional twist as we dive into healthcare and pharma, and to do that we brought...Show More
8) How to Build a Brand Strategy That Drives Your Customer Experience | Bettina Papirio-Faerber
Today we’re going to talk about how to build a brand strategy that drives your customer experience and to do that we brought on Bettina Papirio-Faerber, who is the VP of Strategy and CX at One and All...Show More
9) Outsourcing Customer Experience | Rhonda Rohtstein
We have a special guest with us today, Rhonda Rothstein, who is currently the President of the North East region of the Society of Consumer Affairs Professionals. They do a lot of good work in our spa...Show More
10) How to Use Data to Transform Your Customer Journey | Biren Fondekar
Today we’re discussing something that is becoming even more important today, which is how to use data to transform your customer journey. We can’t stress this topic enough and we found an amazing gues...Show More
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