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Financial Times

Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life.
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FT readers, I will miss you most of all

04:46 | Jul 25th, 2017

After 32 years, you are still an enigma, says Lucy Kellaway
How I lost my 25-year battle against corporate claptrap

05:54 | Jul 18th, 2017

The exponential rise of guff in business shows no sign of abating, says Lucy Kellaway
Apple's new grandiose office is for grown -ups

05:00 | Jul 6th, 2017

Apple's $5bn headquarters is the world’s most expensive office and Steve Jobs' last posthumous hurrah, says Lucy Kellaway
Don't listen to prigs: profanity is glorious

04:53 | Jun 28th, 2017

Shock over swear words exposes some misplaced prudery, says Lucy Kellaway
Let's have more 'womanterruption'

04:30 | Jun 19th, 2017

Interruptions help cut short boring discussions. So instead of making men interrupt less, women should be made to do it more, argues Lucy Kellaway.
Why the most successful people just say no

04:58 | Jun 15th, 2017

The main difference between yes and no is that one is easy and the other hard, says Lucy Kellaway
Paul Romer’s ‘and’ quota is a false economy

04:50 | Jun 7th, 2017

It was wrong to punish someone who tried to get his colleagues to write text that people might conceivably want to read, says Lucy Kellaway
You heard it here first: hold fast to your antiques

04:41 | Jun 1st, 2017

The tables are turning on Ikea and the fashion for Skandi tat, says Lucy Kellaway. Image credit: Chris Tosic
Amy the robot wants my job, but she's no match for me

04:22 | May 21st, 2017

Voice bot Experimental Amy might represent serious competition if what she produced was halfway decent, but it isn't, says Lucy Kellaway
To say older workers lack energy is ageist and wrong

04:30 | May 17th, 2017

Modern fiftysomethings are perky, well-rested and free from domestic ties, says Lucy Kellaway. Image credit: Chris Tosic
There is nothing cute about innumeracy

04:53 | May 10th, 2017

Abbott’s difficulty with a simple sum is evidence of a troubling assumption, says Lucy Kellaway
Mondelez serves up 10 business clichés in one sentence

05:00 | May 3rd, 2017

‘Breakthrough’ is so stale it makes me almost feel sorry for the author, says Lucy Kellaway. Image credit: Chris Tosic
My speech was a car crash because I am too confident

04:44 | Apr 24th, 2017

Good intentions led to a tour de force of clangers, says Lucy Kellaway. Image credit: Chris Tosic
Cheap ways to prevent executive burnout

05:05 | Apr 20th, 2017

Expensive ‘holistic’ leadership programmes do not solve anything, says Lucy Kellaway. Image credit: Chris Tosic
A masterclass in calling bullshit

04:59 | Apr 11th, 2017

Puffed-up nonsense has been deemed worthy of academic study, says Lucy Kellaway.
The dedicated office chatters are being forced out

04:43 | Apr 5th, 2017

Everyone will tell you they are too busy to talk — but it is not true, says Lucy Kellaway. Image credit: Chris Tosic
Codes of conduct breach the principles of common sense

04:47 | Mar 30th, 2017

Like most humans, I am not naturally drawn to small print, says Lucy Kellaway
Robert Kelly’s children remind us how pompous we are at work

04:53 | Mar 23rd, 2017

Viral video of domestic mishap shows the artificiality of the professional self, says Lucy Kellaway
How I help my children navigate their incredible life journeys

05:02 | Mar 16th, 2017

Unlike Angela Ahrendts, I am not ‘on 24/7’, say Lucy Kellaway.
Why do we let Warren Buffett get away with sexism?

04:49 | Mar 7th, 2017

The Sage of Omaha tells old and unfunny jokes without recrimination, says Lucy Kellaway. Picture credit: Chris Tosic
Death can bring your career back to life

04:45 | Mar 1st, 2017

A disrupter of habit, it stops the living in their tracks, says Lucy Kellaway
Should you ever trade on past glories?

04:45 | Feb 22nd, 2017

Telling others what you did before can be a sign of mediocrity, says Lucy Kellaway. Illustration by Chris Tosic
Sexy and super bland: the rise of the office uniform

05:08 | Feb 14th, 2017

What people wear to work at investment banks, management consultancies and top law firms is ridiculous. Individualism is to be avoided at all costs, says Lucy Kellaway.
How to ask for what you want — and get it every time

04:43 | Feb 8th, 2017

Start with please and thank you, then spoon on the flattery, says Lucy Kellaway. Image by Chris Tosic
I am a difficult person at work and proud of it

04:47 | Feb 2nd, 2017

In the workplace and in life, being troublesome can be useful, says Lucy Kellaway.
Why is work making us miserable?

04:48 | Jan 25th, 2017

Office life is better than ever before, but dissatisfaction is rising, says Lucy Kellaway
Writing clearly turns out to be not so easy after all

05:05 | Jan 18th, 2017

When handing out my annual guff awards last week I said clear language in business was perfectly possible if you tried hard enough. I now find it’s not as simple as that, says Lucy Kellaway.
Lucy Kellaway’s jargon awards: corporate guff scales new heights

06:00 | Jan 10th, 2017

Contenders for 2016’s gong ranged from euphemistic to ‘plain moronic’, says Lucy Kellaway
I’m leaving to become a teacher and I want you to join me

04:33 | Nov 22nd, 2016

After 31 years at the Financial Times, Lucy Kellaway is leaving to set up Now Teach
Skip the empathy, Mr Schultz, and focus on the coffee

04:55 | Nov 15th, 2016

Starbucks boss has no business sending a missive to staff to tell them how to be.
My tips for overcoming a fear of public speaking

04:47 | Nov 8th, 2016

Remind yourself how awful most business leaders are: the bar is low, says Lucy Kellaway
Silicon Valley's corporate culture is ageist

05:00 | Nov 1st, 2016

Faddish organisational trends that shut out older workers are in danger of spreading, says Lucy Kellaway
Obama is right: being early has everything going for it

04:34 | Oct 25th, 2016

Time spent waiting is an opportunity to catch up with emails, reading and phone calls, says Lucy Kellaway
Feedback on your dinner party chat will do you good

04:22 | Oct 19th, 2016

Just as with other skills, we benefit from clear and direct views that help us improve, says Lucy Kellaway
Unisex loos are no refuge for a gossip

04:40 | Oct 12th, 2016

The rise of the gender-neutral toilet in the workplace is not an entirely good thing, says Lucy Kellaway
Lessons in clarity from the world’s grumpiest boss

04:48 | Oct 6th, 2016

The Tiger Oil chief’s missives were rude, but his style was perfect, says Lucy Kellaway
The bliss of being 396 miles from my lost smartphone

04:34 | Sep 27th, 2016

The aftermath of leaving my iPhone in a Washington DC taxi was frightening, shaming, then liberating, says Lucy Kellaway
Wells Fargo’s wagonload of insincere regrets

05:07 | Sep 20th, 2016

After being taken for a ride, customers should bridle at the guff in the bank's apology advert, says Lucy Kellaway
The plague of compulsory creativity may be dying out

05:15 | Sep 13th, 2016

Forget calling staff "imagineers" or "sandwich artists"; companies need more modest skills to evolve, says Lucy Kellaway
Why it is fine to be ignorant of your company’s profit

04:26 | Sep 6th, 2016

Staff are more likely to be excited by a new vending machine and for good reason, says Lucy Kellaway
Poolside working is no longer a sign of importance

04:24 | Aug 30th, 2016

Not being able to switch off is becoming seen for what it is — a sign of poor time management, says Lucy Kellaway
Millennials ought to ignore career advice from BCG boss

05:12 | Aug 9th, 2016

Rich Lesser risks widening the gap between expectations and reality for twentysomethings, says Lucy Kellaway
Female CEOs are fascinating, as Marissa Mayer knows

04:55 | Aug 2nd, 2016

Despite the Yahoo chief’s ire, we will go on being interested until there are more women at the top.
Holidaying CEOs flaunt latest way to brag

05:04 | Jul 26th, 2016

Now it is unacceptable to boast about spending, company bosses are turning to the summer reading list
My ambition to look more like Theresa May in meetings

05:10 | Jul 18th, 2016

To appear exasperated but poised is as good as it gets, says Lucy Kellaway
Say ‘I quit’ with the perfect resignation

05:46 | Jul 12th, 2016

Your departure offers a rare chance to voice what you like while everyone is listening, says Lucy Kellaway
Carry on Post-Brexit, whether calm or not

05:14 | Jul 5th, 2016

The 10 minutes I debated high heels on the radio were the sanest I have had since the referendum, says Lucy Kellaway
Why we are ruder at work than we are in the street

05:12 | Jun 28th, 2016

I did not set out to be uncivil to my colleagues. This is just how office life has become, says Lucy Kellaway
The extraordinary rhetoric of Sir Philip Green

05:33 | Jun 21st, 2016

A hat trick of honesty, ignorance and blame: it is plain, simple — and insidious, says Lucy Kellaway
We need smart products because we are stupid

05:16 | Jun 14th, 2016

Clever technology is bad for our brains, says Lucy Kellaway
The sham democracy of chief executives on Twitter

05:45 | Jun 7th, 2016

A champion tweeter and receiver of thousands of likes may be the opposite of prolific, says Lucy Kellaway
In search of the missing office minority — the over-fifties

05:16 | Jun 1st, 2016

HR departments will soon laugh at the fuss they made over keeping spoilt millennials happy, says Lucy Kellaway.
What the ‘CV of failures’ really reveals about career setbacks

05:34 | May 24th, 2016

Not all rejections are equal and those followed by successes stop mattering at once, says Lucy Kellaway.
The Siemens Healthineers song is a writhing, Spandex-clad horror

05:45 | May 17th, 2016

There is not a single example of a business putting its values to music without mass humiliation, says Lucy Kellaway.
I want to get back on my bike despite the danger

05:22 | Apr 26th, 2016

The longer I suffer the commute, the more likely I will stop asking if it is mad to cycle, says Lucy Kellaway.
My broken-arm method for getting more work done

05:17 | Apr 19th, 2016

Typing and using the mouse are so hard that I’ve had to pick a task and stick to it, says Lucy Kellaway
Don’t blame millennials if you can’t hang on to them

05:38 | Apr 12th, 2016

Graduates are up against the widest gap between expectation and reality ever seen in the professions
Ten rules for composing your LinkedIn summary

05:41 | Apr 6th, 2016

Hillary Clinton’s summary teaches two lessons in how not to do it: no jokes and stick to the point, says Lucy Kellaway
Why we prefer nasty bosses to be horrible all the time

05:13 | Mar 30th, 2016

Predictability is boring and unglamorous in a world that reveres creativity and disruption, says Lucy Kellaway
High heels and boxing gloves: a portrait of female professionals

05:47 | Mar 22nd, 2016

A company wanting to show it values women at work uses images where they are not always gorgeous, says Lucy Kellaway.
Email: the weapon wielded by the passive aggressive colleague

06:02 | Mar 15th, 2016

Whether it be silence or brevity, the medium is perfect for communicating quiet hostility, says Lucy Kellaway.
Goldman boss’s marathon memo starts well but runs off course

05:44 | Mar 8th, 2016

What the banker was trying to tell demoralised junior colleagues is that careers are a long game, says Lucy Kellaway
Booby-trapped breakfasts are a rotten way to choose staff

05:20 | Mar 1st, 2016

Trick-playing Schwab CEO was spot on in one thing at least — inviting job candidates to a restaurant, says Lucy Kellaway.
I don’t want to change the world and nor should you

05:47 | Feb 23rd, 2016

Companies wanting a higher purpose should simply produce things and jobs that people want
The four lies a successful chief executive must always tell

05:06 | Feb 17th, 2016

Any sign of unhappiness or doubt is taken as tantamount to an admission you are unfit for the job, says Lucy Kellaway
An old-school reply to an advertiser’s retro threat

05:41 | Feb 8th, 2016

Meg Whitman’s lieutenant was ‘disappointed’ with what I’d written. Here is my considered response, says Lucy Kellaway
Boneheaded aphorisms from Davos’s windy summit

05:49 | Feb 2nd, 2016

The World Economic Forum’s 36 best quotes are almost all dismal. But the idiots are not the speakers, says Lucy Kellaway.
January is for cutting hours, not alcohol

05:08 | Jan 26th, 2016

In elite circles it is becoming vulgar to flaunt workaholism and that view may be spreading
Deloitte chief’s new year memo is a classic in demotivation

05:46 | Jan 19th, 2016

After reading Punit Renjen's new year memo, anyone in possession of even a normal IQ would wonder why they were working there, says Lucy Kellaway.
Office pranks are no laughing matter to younger workers

05:18 | Jan 12th, 2016

My generation couldn’t resist a spoof email but millennials can, says Lucy Kellaway.
Time to get stoked by the year’s worst corporate guff

06:38 | Jan 4th, 2016

Many entries in the 2015 Golden Flannel Awards made the flesh creep as well as offending eye and ear, says Lucy Kellaway.
Introducing Guffipedia, an outlet for all victims of BS

06:12 | Dec 15th, 2015

Lucy Kellaway unveils a repository for the worst jargon she's seen over the years — and appeals for fresh examples submitted by readers
Stories are best for the Bible and in novels, not the C-suite

05:43 | Dec 8th, 2015

The fad for presenting your career or company as a ‘story’ has gone too far, says Lucy Kellaway.
Why I love my office building despite coffee stains and mice

05:33 | Dec 1st, 2015

Just when designers are building better work spaces, people are losing the habit of working in them, writes Lucy Kellaway
Feeling useless at your job is painful but ensures you never are

05:22 | Nov 24th, 2015

One problem of getting older is that your self-knowledge goes up but so does your complacency, says Lucy Kellaway
There’s no place like Yahoo — and Marissa Mayer is right

05:43 | Nov 17th, 2015

The Yahoo chief’s move to make staff vow to stay is smart, just like ‘Wizard of Oz’ dress-up idea for management, says Lucy Kellaway.
The boss crush phenomenon: random, brutal and outrageous

05:30 | Nov 10th, 2015

When executives fall for an employee and overpromote them, they ensure disaster, says Lucy Kellaway.
Barclays boss needs to ditch his inexcusable focus on value

06:11 | Nov 3rd, 2015

Jes Staley’s email to underlings starts well but fails on its use of the ‘v-word’, says Lucy Kellaway
Divorce can galvanise a career as well as ruin it

05:31 | Oct 27th, 2015

When you have lost some financial security, every pay cheque becomes a cause of celebration, says Lucy Kellaway.
My new rule of competition begins with a war on talent

06:10 | Oct 19th, 2015

It is disingenuous to refer to staff with the term because most people are merely average, says Lucy Kellaway.
Spare yourself the loneliness of long-term home workers

05:25 | Oct 13th, 2015

We need to go to the office to convince ourselves that what we do has some purpose, says Lucy Kellaway.
Hands up if you can say what your company’s values are

06:03 | Oct 6th, 2015

Seventeen of Britain’s 100 best companies get along fine without listing corporate traits, says Lucy Kellaway .
Listen to brain surgeons, not bankers, for the truth on errors

05:58 | Sep 29th, 2015

"UBS head should make clear that all can take risks but none may make light of mistakes," says Lucy Kellaway.
Hot air from United Airlines will not dispel Newark nerves

06:02 | Sep 22nd, 2015

On the one thing that customers would have liked to hear about, the new CEO’s letter is silent, says Lucy Kellaway.
Am I a good parent? Don’t ask me — or UBS

05:49 | Sep 15th, 2015

The bank’s advertisements pose a difficult question — one Lucy Kellway has avoided asking herself for 24 years
Time to hang up on the pointless conference call

05:32 | Sep 8th, 2015

A meeting where you are never sure who is talking yields a discussion of the lowest order, says Lucy Kellaway
Competitive dinner parties reveal gender divide

05:25 | Sep 1st, 2015

This form of showing off is as vital as ever and women remain feeble at it, says Lucy Kellaway
Amazon is at the head of an outbreak of good sense

05:48 | Aug 25th, 2015

Too many companies have started to talk as if being wrong were superior to being right, says Lucy Kellaway
Hidden costs of hellish schemes for claiming expenses

05:22 | Aug 18th, 2015

The system appears to have been designed deliberately to cause me maximum pain, says Lucy Kellaway
A blast of common sense frees staff from appraisals

05:30 | Jul 29th, 2015

Accenture’s decision to remove the annual performance review is welcome news, says Lucy Kellaway
The ugly are vanishing but with them goes talent

05:26 | Jul 22nd, 2015

The number of unattractive employees hired says a lot about the company, says Lucy Kellaway
‘Wrong skillset’ excuse masks a coup at the top of Barclays

05:47 | Jul 14th, 2015

Never was there a more naked display of cunning in a Regulatory News Service announcement
Microsoft mission statement: so many words, most of them empty

06:08 | Jul 7th, 2015

After a lot of posturing, Satya Nadella finally slips in two words that mean something — ‘tough choices’, says Lucy Kellaway
The dismal narcissism of step-counters

05:41 | Jun 30th, 2015

There is nothing morally superior about walking a lot — the craze is head-bangingly boring, says Lucy Kellaway.
The myth that ego can be left at the door

06:05 | Jun 23rd, 2015

The ego that throws its weight around is the most tiresome. But the silent ego is most dangerous, says Lucy Kellaway.
Why not giving a damn won’t stand in your way of success

05:55 | Jun 16th, 2015

Caring about our work has become a weird status symbol. But it can make us mad and unproductive, says Lucy Kellaway
Why we should admit we love ‘hateful’ estate agents

05:21 | Jun 9th, 2015

Help is needed because even the sanest people become unhinged when buying and selling houses, says Lucy Kellaway.
I would rather shine shoes than be a banker

05:22 | May 28th, 2015

Lucy Kellaway explains why wielding a can of boot polish and a brush can result in greater job satisfaction
A harsh lesson from Tim Armstrong, AOL’s very unappealing boss

05:57 | May 19th, 2015

He is living proof that it is nonsense to argue that the most successful leaders are the humble ones, says Lucy Kellaway.
Apps that stalk should at least be clever

05:30 | May 12th, 2015

Crystalknows uses public information to fake empathy but the real thing is more reliable, says Lucy Kellaway.
Twitter chief’s six common crimes against the dictionary

05:39 | May 5th, 2015

It was not only the social media platform’s financial results that were lowering, says Lucy Kellaway.
The mystery of billionaires’ long marriages

05:50 | Apr 29th, 2015

It is remarkable how many of the super-successful have stuck by their first spouse, says Lucy Kellaway.
A 30-year work anniversary is a freak event to be cheered

06:01 | Apr 22nd, 2015

We don’t approve of promiscuity in relationships, so why do we admire it in employment? asks Lucy Kellaway.
Companies have their recruitment process upside down

05:40 | Apr 14th, 2015

The senior and the self-important should jump through the same hoops as new graduates, says Lucy Kellaway
The powerful effect of being remembered

05:02 | Apr 7th, 2015

The more someone can recall small talk at previous meetings, the more you like and trust them, says Lucy Kellaway.
Your rudeness in reception may be used against you

05:33 | Apr 1st, 2015

How people arrive at and leave an office building provides rewarding insights for companies, says Lucy Kellaway.
Motherhood is tough and intense but it is not a job

05:31 | Mar 26th, 2015

Parenting is hard work that requires well honed management skills, only you do not get paid for it, says Lucy Kellaway.
Google CFO Pichette’s ‘I quit’ note is a classic in a dodgy genre

05:45 | Mar 17th, 2015

His Kilimanjaro-inspired resignation memo mixes work-life epiphany with pitch for job offers, says Lucy Kellaway
Endless digital feedback will make us needy and unkind

05:16 | Mar 10th, 2015

Knowledge of how others rate us can be useful, but too much of it is unhealthy and confusing, says Lucy Kellaway
What is worse than a blatant boast? The thirdpartybrag

05:39 | Mar 3rd, 2015

The thirdpartybrag is a sort of boasting that needs exposing even more than the humblebrag as it is more widespread and more lethal, says Lucy Kellaway
Why ‘lean in’ if laziness can be just as effective?

05:31 | Feb 24th, 2015

Hard work is harming not only sleepless executives but the companies that employ them too, writes Lucy Kellaway
It is better to fire a wrong hire as fast as you can

05:39 | Feb 17th, 2015

If a mismatch is fundamental, there is no such thing as too quick, says Lucy Kellaway.
Wells Fargo’s happy:grumpy ratio is no way to audit staff

05:30 | Feb 10th, 2015

There are better ways to gauge employee contentment than just asking, says Lucy Kellaway
My solution to the anguish of unanswered emails

05:32 | Feb 3rd, 2015

Not responding is a sane response to inbox overload but it breeds insanity on the other side, says Lucy Kellaway
Should falling off my bicycle stop me from leaning in?

05:16 | Jan 27th, 2015

A black eye is not the best start for a non-exec director interview, says Lucy Kellaway
How insecurity and preening kill corporate common sense

05:35 | Jan 20th, 2015

The fear of being found out is just one reason why the rot sets in but entrepreneurs offer hope, says Lucy Kellaway
Facebook and the ‘daily average people’ formerly known as users

05:19 | Jan 13th, 2015

The company’s creation of a dedicated ‘empathy team’ does not amount to an emotional awakening, says Lucy Kellaway
Golden Flannel of the year award

06:15 | Jan 6th, 2015

Under Tim Cook’s leadership, Apple succumbed to drivel, says Lucy Kellaway
Scheduling time at work to 'think' is a brainless idea

04:51 | Dec 22nd, 2014

AOL chief executive Tim Armstrong’s directive — to spend one-tenth of each working week thinking — is in need of a rethink.
Only judge a fulsome eulogy to a boss in the fullness of time

05:26 | Dec 16th, 2014

The Guardian editor Alan Rusbridger’s exit shows how our aversion to brown-nosing has got lost along the way
After 15 years of practice, why are we still so awful at email?

05:44 | Dec 10th, 2014

Two new trends are emerging in greetings, both bad. Sign-offs are getting worse too, writes Lucy Kellaway.
Overworked and uninspired – the misery of the middle manager

05:14 | Dec 2nd, 2014

Few covet the job of middle manager, and who could blame them? says Lucy Kellaway
White collar eavesdropping will cure your itchy feet

05:25 | Nov 25th, 2014

We sometimes envy the trappings of other people’s jobs. But the work itself? Never, says Lucy Kellaway
City bullyboys are as boorish as ever

05:41 | Nov 18th, 2014

The chatroom banter of the forex traders shows little has changed in the banking culture, says Lucy Kellaway
Losing the fear can be liberating - and dangerous

05:11 | Nov 11th, 2014

Work anxiety tends to decline with age, but watch out for the complacency catch, writes Lucy Kellaway.
Can coffee with strangers make you 10 per cent better?

05:06 | Nov 3rd, 2014

Great ideas can sometimes come from a chat with the unlikeliest of people, says Lucy Kellaway.
The CEO fad for extreme exercise has gone too far

05:33 | Oct 28th, 2014

Sport does not broaden an executive’s worldview. Virtually everything else does, writes Lucy Kellaway.
Flirting for jobs

05:21 | Oct 21st, 2014

It's time to flirt with Tinder for a new approach to recruitment, says Lucy Kellaway
Wanted: employees who are good at getting things done

05:26 | Oct 16th, 2014

Employers should specify ‘being conscientious’ as the top skill they are looking for, says Lucy Kellaway
McKinsey’s manicures are a tacky way to nail recruits

05:16 | Oct 7th, 2014

Hiring events should not turn into hen nights, says Lucy Kellaway
Branson's big holiday offer

05:14 | Sep 30th, 2014

A fixed holiday entitlement tells us it's OK to take a break - even though our work is far from done, says Lucy Kellaway
Why graduate trainees are often a company’s biggest brains

04:55 | Sep 23rd, 2014

Years of drudgery have a way of taking the shine off brilliance, says Lucy Kellaway
Looking into the future

05:36 | Sep 15th, 2014

McKinsey's predictions will come to nothing, says Lucy Kellaway
Cool students are more toxic than rich ones

05:28 | Sep 8th, 2014

Taking drugs, getting drunk, smoking roll-ups help at being cool and are still just as bad for you, says Lucy Kellaway.
Digital diaries are no match for our paper past

04:59 | Sep 1st, 2014

Users of electronic calendars can take six times longer to scribble something down says Lucy Kellaway.
Why I would hire someone despite a typo in their CV

05:15 | Aug 26th, 2014

To exclude a job candidate simply because they have transposed two letters makes no sense, says Lucy Kellaway.
‘Hello there’: eight lessons from Microsoft’s awful job loss memo

05:48 | Aug 11th, 2014

Stephen Elop’s job-loss announcement is a case study in how not to write, think or lead, says Lucy Kellaway.
Why we are more vocal about loo rolls than our jobs

05:20 | Jul 23rd, 2014

People feel compelled to review everyday items but are more reticent regarding their work, says Lucy Kellaway.
Professional services pitches are a pantomime

05:17 | Jul 14th, 2014

The only excuse for a beauty contest is that you meet the individual people involved, says Lucy Kellaway
Sheryl Sandberg adds to the glut of non-apologies

05:16 | Jul 8th, 2014

Lucy Kellaway suspects that the vast majority of office apologies, delivered by both sexes, are insincere
Summer, sports and strategies for avoiding work

05:14 | Jul 1st, 2014

Shirking is necessary for survival and is a vital skill, not only in early July, but all year
Diversity that makes everyone seem the same

05:04 | Jun 23rd, 2014

A wide cross section brings with it the danger of falling within the narrow confines of groupthink
Descent into drivel is a sign of Apple’s fall

05:34 | Jun 16th, 2014

The ugly words in an Apple job advertisement suggest the group has got too big to hang on to what once made it different
It is dangerous to feel passion for your work

05:22 | Jun 9th, 2014

All the average employer wants is people who like their job and care about it.
A lesson from kindergarten on executives’ bonuses

05:26 | Jun 3rd, 2014

To reward bosses for working late or reading the briefing papers doesn’t seem quite right
Jill Abramson's New York Times tattoo points way to wearable CVs

05:27 | May 19th, 2014

Why bother with introductions when you can tell your story on your forehead - or even your bottom?
Divorce is a risk when she earns more than him

05:29 | May 11th, 2014

Lucy Kellaway says these marriages tend to work when there is no need to prop up a male ego
Banks should be more like the FT

05:10 | May 5th, 2014

Lucy Kellaway says there is a need for a new investment bank that would sell itself on low pay
We need new excuses for not replying to emails

05:25 | Apr 27th, 2014

Lucy Kellaway says technology is steadily ruining all the old favourites
Nine to five: great way to make a living

05:35 | Apr 23rd, 2014

Only a strict routine can stop our jobs silting up our lives, says Lucy Kellaway
My future as a middle-aged grad trainee

05:27 | Apr 21st, 2014

If I changed career now I would put my back into it like never before, says Lucy Kellaway
Think you work hard? Bet you don’t.

05:09 | Mar 30th, 2014

The disease of overwork is partly in our minds and it has a bearing on how stressed we feel
In defence of sycophantic wage slaves

05:24 | Mar 25th, 2014

Luke Johnson is wrong. Flattery is crucial to survival in the corporate world and beyond
My top tip: ignore all other top tips

05:28 | Mar 18th, 2014

Lucy Kellaway says pieces of advice are positioning statements that tell the world about the values the issuer holds
Public speaking and removing my jeans on stage

05:37 | Mar 11th, 2014

Your performance is only the half of it. The rest is down to the early dynamic with the audience, says Lucy Kellaway
Have you heard that gossip is good?

05:21 | Mar 4th, 2014

The true value of such morsels has nothing to do with the subject and is all to do with purveyor
Big Brother can watch me work any day

05:00 | Feb 24th, 2014

So long as everyone knows they are being monitored and why, it is not such a bad idea
Small talk makes a big difference

05:08 | Feb 24th, 2014

If you don’t chat, people don’t like you much. So if women keep quiet at work, it matters
Lessons in success from Eton and the Tiger Mother

05:36 | Feb 17th, 2014

Now we know why so many dyslexics and people who lost a parent young make it to the top
Colleagues and bosses are not your family

05:34 | Feb 3rd, 2014

Lucy Kellaway says the idea that employees are part of one big, corporate family is delusional
I want to put my whole workplace on a new diet

05:20 | Jan 27th, 2014

Lucy Kellaway says she is ditching al desko lunches. Anticipation, ritual and smugness point the way ahead
Cheer up, this is a golden age for office workers

05:21 | Jan 20th, 2014

For privileged professionals at least, working life is better than it has ever been
Men should stop losing sleep over their loss of face

05:14 | Jan 13th, 2014

Women may be more resilient, as we don’t take minor slights as a heinous attack on our egos
Gongs for the year’s greatest guff

06:14 | Jan 6th, 2014

All winners of the 2013 Golden Flannel Awards are exceptional, original, giants of jargon
Why hair is a feminist issue

05:29 | Dec 17th, 2013

The world’s most successful business women have impeccable hairdos.
Views my own: five Twitter bio clichés to avoid

05:55 | Dec 11th, 2013

Laboured quirkiness is common and Stephen Fry may be to blame with his ‘Prince of Swimwear’
I am 54 and a half – how old are you?

05:08 | Dec 2nd, 2013

Whenever I interview anyone, I do not consider I’ve done the job properly unless I slip in how old they are
It is better to be a cokehead than a blockhead

05:08 | Nov 26th, 2013

Lucy Kellaway says to eradicate those truly unsuited to office we need random checks on their level of knowledge
Ups and downs of taking the stairs

05:13 | Nov 18th, 2013

If people used the stairs, we would be deprived of the office equivalent of behind the bike shed, says Lucy Kellaway
Why it is very clever to pretend to be stupid

05:08 | Nov 12th, 2013

Disarm others, make them forget you are scarily powerful and lull them into liking you, says Lucy Kellaway
The bike test shows what I’m like at work

00:27 | Nov 5th, 2013

Lucy Kellaway says bosses can learn much by watching a prospective employee on a bicycle
Nine valuable lessons from rubbish jobs

05:06 | Oct 30th, 2013

A diet of drudgery in a takeaway might seem wholesome but it does open the eye to better things, says Lucy Kellaway
Distraction beats doctors for back pain relief

05:15 | Oct 21st, 2013

Germany, strong enough to carry southern Europe on its back, stays home at the slightest twinge
Competence beats confidence every time

05:16 | Oct 15th, 2013

Lucy Kellaway says it’s all very well thinking we are good at what we do but it’s better to try to be good at it
Ryanair volte-face shows feedback is best given face-to-face

05:10 | Oct 7th, 2013

To bring about change, it is criticism delivered in person by random strangers that counts, says Lucy Kellaway
Global business has led to greeting hell

05:07 | Sep 22nd, 2013

Lucy Kellaway says welcoming gestures require global regulation to spare us crushing embarrassment
Compliments are always best made behind closed doors

04:56 | Sep 19th, 2013

On praise, the experts have got it wrong: it should almost never be given in public. It is a dangerous, corrosive substance that has a powerful and positive effect on the person it is aimed at but is better administered behind closed doors, says Lucy...Show More
The shoe shop, the walkout and the online fallout

05:16 | Sep 12th, 2013

There is little to suggest that viral revenge leaves any lasting marks on target companies, says Lucy Kellaway
A cure for the pangs of cyber comparisons

05:22 | Sep 1st, 2013

Lucy Kellaway says gauging yourself against others is a nasty drip-drip of poison into the bloodstream
Working round the clock is a poor use of time

05:17 | Aug 28th, 2013

It is a mystery why the banks inflict a working day on employees that exhausts them, says Lucy Kellaway
What LinkedIn should learn from the Girl Guides

05:29 | Aug 22nd, 2013

LinkedIn could learn something from the Girl Guides to prevent the skill inflation and sucking up that are rampant on the social network, says Lucy Kellaway
Bezos is a disrupter, only not at home

04:32 | Aug 12th, 2013

The vitamins-socks-wife combo was not quite Watergate but hints at something slightly creepy
Abuse of language keeps going forward

05:26 | Aug 6th, 2013

Talking like a regular human being does not guarantee success
With jobs, make sure it pays to play

04:59 | Aug 5th, 2013

To work for free means you value yourself at nothing, and that should make you feel bad indeed, says Lucy Kellaway
Words that warn you not to open an email

05:39 | Jul 18th, 2013

What is the most off-putting thing you can write in the subject line of an email? Lucy Kellaway has compiled a list, in ascending order of obnoxiousness.
How the Rolling Stones keep time on their side

05:27 | Jul 7th, 2013

Lucy Kellaway says the stubbornly enduring group stays that way by flouting the rules in every success manual
The buzz of hot-desking in a coffee shop

05:08 | Jun 30th, 2013

A ‘tall’ beige milk comes with unlimited table, chair and WiFi – but my back is killing me, says Lucy Kellaway
The New Lady of Threadneedle Street

01:02 | Jun 24th, 2013

Lucy Kellaway says the position of chief operating officer signals a sad succumbing to the language of corporate America
A cup of tea may be the best way to engage employees

05:05 | Jun 18th, 2013

People may come to dislike their jobs a little less, but seldom learn to love them
Wake up! Time for a good night’s sleep

05:09 | Jun 12th, 2013

Sleeplessness is the biggest reason for me turning up crabby and inefficient in the mornings
Clearing your email is no act of virtue

05:23 | Jun 2nd, 2013

I have no folders, no system. That is because I don’t need one, says Lucy Kellaway
Graduates need a dose of reality

04:57 | May 27th, 2013

Lucy Kellaway says students need not change the world – getting a job will be an achievement
A meeting by any other name isn’t worth going to

00:19 | May 20th, 2013

Calling it a summit, forum or ideas exchange doesn’t make a gathering any more important, says Lucy Kellaway
Grades don’t make the grade at the office

05:09 | May 12th, 2013

Lucy Kellaway says her test shows that those with firsts are neither better nor worse than those with seconds
Bad is the new good – except that it isn’t

05:18 | May 8th, 2013

Lucy Kellaway says the craze for taking something we all think is bad and telling us that it’s good is crazy
The business case for hiring the fat and the ugly

05:23 | Apr 28th, 2013

Studies say the good looking are more successful but that is not a good way to recruit, says Lucy Kellaway
Elevator gossip rarely rises above the dull

05:28 | Apr 21st, 2013

Lucy Kellaway says the average office worker never relaxes in the lift
Worker bees should be left to bumble

05:09 | Apr 14th, 2013

All this stuff about employee engagement is nonsense says Lucy Kellaway
When every day is April Fools' Day

05:24 | Apr 1st, 2013

How do you spot an April Fools' Day joke from the real thing?
I’m still puzzling over my dream job

05:14 | Mar 25th, 2013

Lucy Kellaway says that a survey showing that teenagers in Britain want to pursue the ‘wrong’ careers was pointless
Facebook’s offices are too cool for women

05:19 | Mar 18th, 2013

In insisting on a chilly conference room, Mark Zuckerberg is exhibiting dotcom dogmatism, says Lucy Kellaway
Worrying over your worth has no value

05:14 | Mar 12th, 2013

No one complains about earning too much, says Lucy Kellaway
Office propositions are no clear-cut issue

05:19 | Mar 5th, 2013

Now is the time to break my silence and tell my story of being sexually harassed at work, says Lucy Kellaway
I can’t stop my cyber loafing

05:28 | Feb 26th, 2013

Lucy Kellaway says we need the equivalent of the stocks to persuade people to get off the net and get on with their work
Finally I’ve found some good corporate guff

05:33 | Feb 19th, 2013

J&J’s ‘Our Credo’ got me excited. Alas, since it was written in 1943 there has been some slippage
End of the line for the landline

05:22 | Feb 12th, 2013

The death of the old-style phone may help us individually but it loosens the bonds between us, says Lucy Kellaway
Wanted: a user’s guide to every boss

05:06 | Feb 4th, 2013

If everybody knows what their manager’s little ways are, it is better all round, says Lucy Kellaway
If I outsourced my work, would you care?

05:03 | Jan 28th, 2013

The only risk is that the boss gets wind of the arrangement and cuts out the middleman
Take a stand on being more productive

05:09 | Jan 22nd, 2013

Last week I read a blog saying that sitting is the new smoking. It makes you fat and then it kills you. We must act, says Lucy Kellaway
Bosses fail the 10-year-old test

05:02 | Jan 15th, 2013

Lucy Kellaway says that a CEO ought to be able to explain what he does in a way a child can grasp
The first word in mangled meanings

05:50 | Jan 8th, 2013

Bosses have been rampant in the world of bull, says the FT's Lucy Kellaway
It’s time to stop stressing about stress

05:16 | Dec 17th, 2012

It is quite wrong to think about it as the enemy, says the FT's Lucy Kellaway
Fatherhood is no degree in management

05:08 | Dec 11th, 2012

Lucy Kellaway says lessons learnt from family life can pay off at work
Why I’m proud to have no Klout

05:14 | Dec 4th, 2012

Lucy Kellaway says it is a nonsense to boil down something as qualitative as influence into a single number
Heard the one about women at the office?

04:50 | Nov 27th, 2012

If laughter varies with gender, it varies even more with power, says Lucy Kellaway
Starbucks’ tea takeover is a grande of guff

05:37 | Nov 21st, 2012

Lucy Kellaway says the ubiquitous coffee chain cannot be forgiven for the way it grinds out its message
Marriages and jobs require work and love

05:31 | Nov 14th, 2012

When it comes to the quest for the perfect match, it helps to keep your expectations real, says Lucy Kellaway
Time-wasting tips have wasted my time

05:27 | Nov 5th, 2012

Lucy Kellaway finds that apparently a game of ‘Angry Birds’ is good for us
New workers want the same things we did

05:13 | Oct 30th, 2012

The world of work is supposed to have changed beyond recognition since I started out on a bank's graduate training programme three decades ago, but actually it hasn’t. For graduate trainees, nothing of any importance has changed at all.
Embrace the network effect

04:54 | Oct 17th, 2012

Lucy Kellaway says alumni connections are not a problem at all – in fact they are a thoroughly good thing.
The question with interviews is why we bother

05:09 | Oct 8th, 2012

Study after study shows an interview is not much better than picking people at random.
A rifle through my colleagues’ drawers

05:16 | Sep 30th, 2012

Lucy Kellaway says it’s not just the objects that are telling – it’s the juxtaposition
For creativity, forget the funky office

05:14 | Sep 26th, 2012

With design so overbearing at Google’s London HQ, the individual can’t get a look in, says the FT's Lucy Kellaway.
Road test CEOs to avoid corporate crashes

05:05 | Sep 24th, 2012

Lucy Kellaway says that top executives should take an annual hubris test
Good enough is better than perfection

05:21 | Sep 12th, 2012

Anyone batty enough to aim for perfection in their work isn’t a force for good. Such obsession comes with a dark underside.
Why I can’t ‘like’ Facebook popularity contest

05:41 | Sep 4th, 2012

Lucy Kellaway says the joke should be on the even more stupid people who voice their approval in their millions
Why I’m inspired by the veteran Cosmo girl

05:12 | Aug 28th, 2012

Lucy Kellaway discovers that Helen Gurley Brown had a great deal of exceedingly sensible, realistic things to say about work
Jobs, motherhood and varieties of wrong

05:05 | Aug 1st, 2012

The FT's Lucy Kellaway says that there is no balance. It’s a continuous, fluid game of survival, the rules of which are unclear
London’s Olympics are a workers’ curse

05:05 | Jul 24th, 2012

To stage this festival of sporting competitiveness every other sort of competition is being stifled says the FT's Lucy Kellaway
Why do we believe we get what we pay for?

05:08 | Jul 19th, 2012

More expensive does not necessarily mean better, says Lucy Kellaway.
Burberry chief’s top mix of brand and bunkum

05:34 | Jul 18th, 2012

The FT's Lucy Kellaway says that Angela Ahrendts’ language meets the most important criterion for jargon – it is utterly impenetrable.
Ball boys demonstrate power of training

05:03 | Jul 17th, 2012

Wimbledon’s teenage volunteer training has produced strong results, says Lucy Kellaway
Don’t aim for the top unless you feel lucky

05:01 | Jun 25th, 2012

We can study Bill Gates all we like but we’re not going to end up where he is, says the FT's Lucy Kellaway
The thin line between thick skin and complacency

05:13 | Jun 19th, 2012

It is a CEO’s job to take things very personally, says the FT's Lucy Kellaway
A dose of dullness is good for business

05:31 | Jun 12th, 2012

Being boring is no barrier to great leadership, says the FT's Lucy Kellaway
Manual work holds the key to spiritual bliss

05:22 | Jun 12th, 2012

Upholstery has shown Lucy Kellaway that losing yourself is a far better idea than finding yourself
Beware the wild management consultants

04:55 | May 23rd, 2012

The story of Bain and the buffalo makes one question business travel says Lucy Kellaway
Small mistakes attract the biggest trouble

05:06 | May 23rd, 2012

Lucy Kellaway on why smart people will always make stupid errors
My logo obsession is more than a game

05:14 | May 8th, 2012

Lucy Kellaway discovers that our stock of brands is so ingrained that they have become part of who we are
Flattery will get you what you want

05:02 | May 8th, 2012

Lucy Kellaway argues that facts have little traction in the art of persuasion
Affiliations matter more than achievement

05:04 | Apr 24th, 2012

Lucy Kellaway on why the ambitious should go for prestige every time
The female of the species is more scary than the male

05:13 | Apr 18th, 2012

Successful women are more frightening than men, says the FT's Lucy Kellaway
Break bad habits and you’ll deliver profits

05:12 | Apr 18th, 2012

No amount of huddles will crack Royal Mail’s rubber band problem, says the FT's Lucy Kellaway
Online life can teach us about the office

05:10 | Mar 25th, 2012

Lucy Kellway on whether virtual working might one day happen properly
The perils of parting shots

04:57 | Mar 22nd, 2012

Why listening to departing employees is foolish
Office tittle-tattle makes having a job a pleasure

04:39 | Mar 13th, 2012

The thing that is killing the finest sort of gossip is the internet: email, Facebook and Twitter.
Women’s inequality isn’t what it used to be

04:35 | Mar 11th, 2012

Everything I see at work (apart from surveys) tells me that there are more women doing better and having a better time.
Meetings of minds are effectively a tool for dulling them

04:57 | Feb 27th, 2012

Lucy Kellaway on why working alone is the best way to get things done
The fine art of penning your own ‘brief bio’

05:35 | Feb 27th, 2012

Lucy Kellaway on her eight rules for this trickiest of literary genres
UBS’s silly menu leaves a bad taste

05:32 | Feb 10th, 2012

It is time to worry when companies write witless things and then hand them to their customers, says Lucy Kellaway
If you have to reject me, tell me straight

05:14 | Jan 24th, 2012

No one appreciates hollow good wishes from someone who is telling them to shove off, says Lucy Kellaway
If you want adult behaviour, treat people like babies

05:18 | Jan 16th, 2012

Lloyds bank has found a new way of saving money. It has banned all staff from travelling on the third week of every month. If this is a good idea, a similar system should be deployed for all the other ways in which We Are Not Wise with our time, say...Show More
The 2011 guff awards

05:19 | Jan 10th, 2012

The judging is now complete and Lucy Kellaway is ready to announce the winners of her annual business jargon awards.
Social networks upend office etiquette

04:57 | Dec 11th, 2011

What is acceptable and what is shameless? The answer is that no one has the foggiest – we are all making it up as we go along, says Lucy Kellaway
Money’s too tight to mention if you have lots of it

04:58 | Dec 4th, 2011

It is surprisingly hard to be good at having money – harder than acquiring it in the first place. The perfect amount of money is when you hardly have to think about it at all, says Lucy Kellaway
We all deserve to be told the terrible truth

05:05 | Dec 1st, 2011

‘Protected conversations’ between employees and bosses are a good idea but they won’t make any difference in practice, says Lucy Kellaway
A guide to life in the fast cycle lane

05:18 | Nov 24th, 2011

Thinking strategically about your life isn’t necessarily such a great idea, says Lucy Kellaway
Stick to the rules and abusing your colleagues is OK

05:16 | Nov 18th, 2011

So long as top people in the City are continuing to behave in an uncivilised fashion, the world as we know it isn’t coming to an end, says Lucy Kellaway
Copying, the mother of the best inventions

05:11 | Nov 10th, 2011

No one seems interested in teaching us how to get better at mimicry, despite it being the key to success, says Lucy Kellaway
Management guff lands in China

05:27 | Oct 31st, 2011

When the guff germ arrives big time in China, my prediction is that they will be better at dealing with it than westerners, says Lucy Kellaway.
BlackBerry blackout left me happily unlinked

04:58 | Oct 17th, 2011

Most email messages are exceedingly stupid, and none more so than the ones that arrive from LinkedIn, says Lucy Kellaway
Everyone benefits from a beast in the boardroom

05:13 | Oct 13th, 2011

All companies need someone on board who stirs things up and couldn’t care less what people think, just don’t confuse it with ego, says Lucy Kellaway.
Forget doing the ‘math’ and stick to proper English

05:21 | Oct 3rd, 2011

All sorts of things are just plain wrong when translated from maths to business talk, says Lucy Kellaway.
Pretenders to power are the most dangerous

05:11 | Sep 28th, 2011

Power may corrupt, but absolute power corrupts much less than partial power – as too many lower down the pecking order show, says Lucy Kellaway
My cure for an outbreak of weak excuse tendency

05:28 | Sep 20th, 2011

Sufferers from WET aren’t skiving or lying; they just have an inadequate notion of what it means to be reliable, says Lucy Kellaway.
Bartz flubs her lines as she leaves the Yahoo stage

05:09 | Sep 14th, 2011

The sacking of Carol Bartz last week made theatre of the most superior kind. Watching the former chief executive of Yahoo go down spitting obscenities was exhilarating in an immediate sort of way, says Lucy Kellaway
Do teddies have a place in the boardroom?

05:04 | Sep 8th, 2011

Research from an expert in ethics at Harvard University suggests people behave better when teddy bears are in the room, says Lucy Kellaway
Chief Googler’s ‘amazing’ clichés are dull and void

05:34 | Sep 6th, 2011

Larry Page’s thinking on his decision to spend $12.5bn on some mobile handsets, patents and set-top boxes is woolly at best, says Lucy Kellway.
Age-old bonds make the office tick

04:52 | Aug 14th, 2011

Is working with people of different ages really a problem?
Six little words and one very big question

05:36 | Aug 7th, 2011

What keeps you in your job? What would your six-word answer be?
Anti-PowerPoint revolutionaries unite

05:24 | Aug 1st, 2011

The ubiquitous piece of software can leave one feeling grumpy and passive and in no frame of mind for proper work, says Lucy Kellaway
Unrequited love and corporate idiocy

05:21 | Aug 1st, 2011

When the new head of Tesco in the UK said he wanted staff to love customers, I followed up by visiting my local store, says Lucy Kellaway
Cheers to those with a glass half-empty

05:11 | Jul 6th, 2011

In business, optimism is good and pessimism bad. Optimists have a monopoly on success, on happiness and even on longevity. Pessimists, with their long faces and dark thoughts are pariahs, thought fit for nothing in the gung-ho corporate world except ...Show More
You’ve got mail but you need to get your life back

05:19 | Jul 6th, 2011

Everyone agrees that we spend too much of our lives e-mailing. Everyone agrees that the answer is to write fewer, shorter, clearer messages. Everyone has known this for years. Yet instead of getting better, the problem goes on getting worse.
A need to please can get you into trouble

05:15 | Jul 6th, 2011

Two different women, both of them up to their eyes in different sorts of trouble, last week put forward the same excuse to explain lapses in their behaviour. Each said she was suffering from a new debilitating condition – a compulsion to please peopl...Show More
Path to happiness runs through the office

05:28 | Jun 11th, 2011

It is a terrific relief to find that the true path to happiness involves doing what most of us do most of the time, whether we like it or not – work
E-mail contract is not worth the kilobytes

05:34 | Jun 4th, 2011

Legal disclaimers on e-mails are not only unenforced but unenforceable – making one wonder why they are so popular
The wonders worked by womanhood

05:02 | May 28th, 2011

Lagarde is right to play the female card – this is the best time there has been to be a woman with talent, charm, and an appetite for advancement, says Lucy Kellaway
Despite the offer, I won’t fill in for DSK

05:19 | May 25th, 2011

I don’t like the idea of deputising for someone who was sorting out the financial crisis and might have been president of France, says Lucy Kellaway.
Must I remember my kids’ ages just to log on?

05:24 | May 11th, 2011

In the early days of computers I never forgot my password because the top secret word I’d chosen was ‘Kellaway’, which I found could be effortlessly recalled even in the most fraught moments, says Lucy Kellaway.
The dull names of those who rose

06:11 | May 4th, 2011

Research shows that with CEOs overwhelmingly having boring first names, the drearier the moniker, the greater the success – and that diversity is bunkum says Lucy Kellaway.
Drivel is in the detail with CEO pay

05:35 | Apr 29th, 2011

The reams of justification for executive remuneration are mind-numbing and likely to make one succumb through sheer weariness, says Lucy Kellaway.
You might be a genius but I wouldn’t tell you so

05:44 | Apr 28th, 2011

Even though I prefer to have genius status granted for big things, I’m prepared to accept it for any achievement at all, even for pressing send on my computer, says Lucy Kellaway.
Tablets to cure our smartphone sicknesses

05:12 | Apr 5th, 2011

Last Monday, when Kerry McCarthy MP got up to speak in the House of Commons she made history – not for the words she spoke, but for reading them off her iPad.
Writing is on the wall for ‘customer care’

05:30 | Apr 1st, 2011

A letter posted on a lavatory wall to amuse with its verbosity highlights the deficiencies of another missive by a virtuoso at apology – and guff.
China rekindles fondness for western ways

05:09 | Mar 22nd, 2011

In accepting the invitation to go on a debating tour, I had expected to return with a mind full of management ideas and a suitcase full of rip-off handbags.
Business leaders are worse than they think

05:01 | Mar 15th, 2011

When it comes to describing their dark sides, leaders feel bound by one rule: any weakness is perfectly admissible, so long as it is really a strength.
Pen and paper: the forgotten management tool

05:15 | Mar 7th, 2011

Last week I went out for a pizza with a man I hadn’t seen for a while. The bill was low; I picked it up. Two days later, a small, cream envelope arrived on my doormat. Inside was a folded piece of paper on which he had written a short note saying how...Show More
Female quotas would target the wrong women

05:10 | Mar 2nd, 2011

If you are listening to this during office hours on Monday, you can think of me sitting at a large table engaged in deep discussion about dividends, internal controls and appetites for risk. With me will be my fellow directors of a FTSE 100 company, ...Show More
America’s Next Top Student

05:28 | Feb 22nd, 2011

She is beautiful, rich and famous. She has two television shows, one of which is named after her. She’s got her own foundation that helps deprived girls. She’s been to bed with Barack Obama. She is taking a course at Harvard Business School on how to...Show More
Talk like a loser and you might win

05:13 | Feb 15th, 2011

When I watched Tim Armstrong on CNN last week talking about the brilliance of his decision to buy the Huffington Post, I found I didn’t believe a word he was saying.
Two banks, a conman and a homeless bloke

05:15 | Feb 7th, 2011

Last week, there were two stories in the papers about bankers being taken for a ride by conmen and nutters. Both tales were profoundly enjoyable: seeing investment bankers with egg on their faces is always cheering. They were also enjoyably profound,...Show More
A good employer offers more than Botox

05:05 | Feb 1st, 2011

Last week, Fortune magazine published its latest survey of the 100 best companies to work for in the US. As I have never worked at any of them I can’t offer first hand corroboration of the rankings – though in 1981 I did try to get a job at Bosto...Show More
Pointless conditions should not apply

05:16 | Jan 25th, 2011

I was sitting on a train coming back to London after a board meeting in Cardiff. Life felt good: the meeting had ended a bit earlier than I’d feared and I was just getting stuck into a gin and tonic and a packet of Quavers when the ticket inspector c...Show More
Finnish lesson on principles for Goldman

05:36 | Jan 18th, 2011

Lloyd Blankfein is in need of advice on the principles of business. Fortunately, I have just the man to give it to him: Hannu Penttilä, a Finnish shopkeeper who runs a chain of department stores.
My awards for management guff

05:50 | Jan 11th, 2011

At the beginning of every year I hand out prizes to companies and individuals who have shown the greatest flair in butchering the English language or in talking through their hats during the previous 12 months.
Better to waste time at the office

05:11 | Jan 5th, 2011

Even though it’s a weekday and during working hours, I’m in bed. The reason for such slovenliness is that I’m not feeling my best. Too unwell to feel like getting up, yet not so unwell that I can’t move my fingers over a keyboard.
Two memos divided by understanding

05:03 | Jan 4th, 2011

This week I’ve decided to focus on two things that are always popular at this time of year. Layoffs and stand-up rows.
A glimpse of ambassadorial life

05:22 | Dec 8th, 2010

Last Monday I had a delightful lunch with the turkey ambassador. He didn’t appear to know anything much about Ankara or care whether Turkey joined the European Union, but seemed more interested in what people eat for Christmas. He was the chef, Marco...Show More
Better to save face than look in the mirror

05:19 | Dec 3rd, 2010

At a party last week I met a man who told me he had just lost his job. I commiserated, but he said it was OK, he was well out of it. He explained that his boss was a fool who could not cope with having an underling who was far brighter and more chari...Show More
Breaking the glass ceiling at home

05:11 | Nov 23rd, 2010

On the front of Wednesday’s Financial Times was a picture of Kate Middleton smiling adoringly at the future king of England and giving every impression of delight over her new job as the nation’s foremost corporate wife.
Don’t give hiring a moment’s notice

05:14 | Nov 17th, 2010

Wearing socks on the outside of your shoes makes you less likely to slip on icy paths. Promoting people at random makes companies more efficient. These two hypotheses were among the winners of this year’s Ig Nobel prizes – handed out by Improba...Show More
Being happy is a serious handicap

05:07 | Nov 15th, 2010

There is a teenage boy I know who worries me quite a lot. He was born to a good family with plenty of money. He is extroverted and optimistic; people appear to like him. He’s relatively easy on the eye and reasonably bright. His health is good and he...Show More
The thief, his victim and the company laptop

04:50 | Oct 31st, 2010

The only problem with losing stuff is not that harm is done, it is that people fear that harm will be done and the loss does not look pretty in the papers, says Lucy Kellaway
Glass ceiling in management drivel is broken

05:13 | Oct 24th, 2010

It is usually men who talk more management nonsense, but Lucy Kellaway finds they are no longer the only ones capable of talking guff
Listening to customers can be bad business

05:19 | Oct 16th, 2010

Management accepting humiliation in order to satisfy customers seems like a good thing but Gap’s climbdown on its new logo is feeble, says Lucy Kellaway
We need more CEOs willing to speak out

05:07 | Oct 9th, 2010

Everyone lives in mortal dread of getting into trouble – CEOs are all shacked up together in a glass house in which no stones ever get thrown, says Lucy Kellaway
Power posing and flattery beat an MBA any day

05:06 | Oct 2nd, 2010

To make it, you simply have to fake it, according to Lucy Kellaway
Time to spit out more praise for Apple

04:54 | Sep 25th, 2010

The exchange between Steve Jobs and Chelsea Isaacs prompts Lucy Kellaway to congratulate him on his clarity, tetchiness and for being completely in the right
Words to describe the glory of Apple

05:36 | Sep 21st, 2010

Like most Brits, I find success in others pretty hard to cope with. When that success is  combined with good looks, I can’t tolerate it at all. Apple’s continued glory eats away at me like a maggot at my core.
Why CEOs cry all the way to the bank

05:08 | Sep 14th, 2010

Bob Diamond is full of energy and enthusiasm. He likes taking risks. He is determined: he knows what he wants and goes for it. He is fearless, cheerfully taking on a job he has little experience of. He speaks (relatively) simply. He has been known to...Show More
Twitter is no way to manage a smelly mess

05:18 | Sep 7th, 2010

On the bank holiday weekend, the political satirist Armando Iannucci was driving along the M40 to spend a couple of days in Snowdonia and stopped off at a Starbucks on the way. As he is a man who likes to record all his thoughts on Twitter, he dispat...Show More
Personal life has invaded the office

04:43 | Aug 31st, 2010

Over the past decade there has been a steady onward march of objects, activities and emotions from hearth to cubicle, so there is now almost nothing left that belongs entirely at home.
Antidote to the dreariness of modern life

05:42 | Aug 16th, 2010

Last night I did what I always do when I am feeling jaded - I got out my boxed-set of Mad Men and immersed myself in the hedonistic, glamorous world of Maddison Avenue in the 1960s, when all women were a 38 triple-D cup, all men drank scotch from lun...Show More
Why financiers are leaders in drivel

05:33 | Aug 14th, 2010

The e-mail was waiting for me on my return from holiday, just as I knew it would be. Shortly before I went away, I had written a column in which I had borrowed not merely someone else’s idea but his very words. At the time I thought I’d get away with...Show More
Nice dud is key to office harmony

05:11 | Aug 13th, 2010

Last Tuesday, during the final assembly of the year at my daughter’s school, pupils said  goodbye to a teacher who was being elbowed out. Miss T was famous for her feebleness at imparting knowledge; the new broom of a head had decided it would make m...Show More
It’s time to sack job appraisals

05:23 | Jul 13th, 2010

Last week an e-mail went round the office touting for suggestions on ways to improve our performance appraisal system. My suggestion is dead easy and dirt cheap: get rid of the whole thing and replace it with nothing at all.
Don’t just dress down on Fridays

05:07 | Jul 6th, 2010

In Britain they are cutting about a million jobs. In France, they have axed the Bastille Day garden party. All governments are looking for ways big and small to cut spending. But there is a better way that no one has yet considered: cut Fridays.
It is time for the gender gap to be kicked into touch?

05:06 | Jun 29th, 2010

The only difference between male and female managers, says Lucy, is that women are less confident and more hung up on approval.
BP has become the company we all love to hate

05:14 | Jun 23rd, 2010

It's not just Americans or lefties or environmentalists who now hate BP. Everyone else seems to as well.
A self-help guide for Sir Terry Leahy

05:07 | Jun 15th, 2010

Lucy's list of key "don'ts" for a retiring chief executive
Principles for living we could all do without

05:16 | May 23rd, 2010

Lucy on Bridgewater chief, Ray Dalio, and the list of his top 300 rules for life.
When the FSA came calling

04:50 | May 16th, 2010

A summons to a 90-minute interview with the financial regulator sends Lucy reeling through the five stages of grief