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Banking Transformed with Jim Marous

How to Humanize Digital Experiences in Banking

18:49 | Aug 13th, 2019

1 recommendation
In a digital world, consumers can acquire enough information about a product or service on a smartphone or online to make a purchase decision without ever asking a question of a customer service repre...Show More


mm recommended:Mar 29th

Interesting to hear this Google exec leverage her anthropology background on thinking about the future human interaction with machines, and her positive outlook on voice being an integral part of our interactions with machines because speaking is primary mode of communication between humans.