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Masters of Scale with Reid Hoffman

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How do companies grow from zero to a gazillion? Legendary Silicon Valley investor / entrepreneur Reid Hoffman tests his theories with famous founders. Guests include Facebook’s Mark Zuckerberg & Sheryl Sandberg, Netflix’s Reed Hastings, Google’s Eric...Show More

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Handcrafted — with Airbnb's Brian Chesky

34:10 | May 3rd, 2017

If you want your company to truly scale, you first have to do things that don't scale. Handcraft the core experience. Get your hands dirty. Serve your customers one-by-one. And don't stop until you know exactly what they want. That's what Brian Chesk...Show More

#16 Model Behavior — with entrepreneur/investor Caterina Fake (Etsy, Kickstarter, Flickr)

45:48 | Jan 24th, 2018

Whatever you are when you're small gets amplified when you grow. So if you're staring any kind of online community (social media, e-commerce, crowd-funding...) be careful what you cultivate. Caterina Fake has founded or invested in companies with the...Show More

#13 The Big Pivot — with Slack's Stewart Butterfield

43:54 | Nov 15th, 2017

In your company’s darkest moment, remember: You CAN pivot from failure to success. But only if you slash and burn everything that isn’t working. Slack’s Co-Founder and CEO Stewart Butterfield has twice navigated this kind of Big Pivot. He launched tw...Show More

#11 Escape the Competition — with PayPal's Peter Thiel

52:39 | Nov 8th, 2017

If you want to grow your business, your goal isn’t to beat the competition — it’s to escape the competition altogether. No one knows this better than Paypal founder Peter Thiel. “Competition is for losers,” he’s been known to say. Thiel is a former c...Show More

Bonus Episode: The Ten Commandments of Startup Success

1:34:24 | Jul 5th, 2017

Guest host Tim Ferriss shares advice you’ll will want to etch into stone: the Ten Commandments of Startup Success. We teamed up with Tim’s eponymous podcast, the Tim Ferriss Show, to bring you this special remix of actionable lessons from every episo...Show More

Let your customers be your scouts – w/Eventbrite's Julia Hartz

34:56 | Jan 8th

That constant roar of customer feedback? Be thankful for it. It holds all the secrets to your success, if you learn how to read the signs. Listen to what users say, sure. But also watch what they do and interpret what they need. Eventbrite's Julia Ha...Show More

Spotify's Daniel Ek — How to build trust FAST

37:50 | Sep 19th, 2018

Normally, trust = consistency + time. But when you're scaling fast — you have to find shortcuts, with your partners and your users. Spotify CEO Daniel Ek knows a thing or two about this. When he founded Spotify, he did what no disruptor had ever done...Show More

#17 Why Customer Love is All You Need — with Y Combinator's Sam Altman

51:05 | Jan 31st, 2018

Better to have 100 users love you than 1 million that kinda like you. The true seed of scale is love, and you can't buy it, hack it, or game it. Ask Sam Altman, the president of Y Combinator, Silicon Valley's legendary startup accelerator. He knows t...Show More

Netflix's Reed Hastings in Culture Shock

40:14 | Jun 28th, 2017

I believe strong company cultures only emerge when every employee feels they own the culture — and this begins even before the first job interview. CEO Reed Hastings has built an adaptive, high-performing culture at NetFlix by being unabashedly upfro...Show More

Facebook's Mark Zuckerberg in Imperfect is Perfect

34:15 | May 24th, 2017

If you’re Steve Jobs, you can wait for your product to be perfect. But there are almost no Steve Jobs’ in the world. For the rest of us, If you’re not embarrassed by your first product release, you’ve released it too late. Imperfect is perfect. Why? ...Show More

Danny Meyer — When (and how) to ignore conventional wisdom

38:19 | Oct 22nd, 2018

To revolutionize an industry, you have to cast off received wisdom. Shake Shack’s Danny Meyer knows this well. When he opened his first high-end restaurant, New York’s Union Square Cafe, received wisdom told him food was the star attraction. But Dann...Show More

Instagram's Kevin Systrom — Keep it simple while scaling big

35:27 | Sep 6th, 2018

You can scale big with a simple idea (and a tiny team!) — but only if you catch the prevailing winds. That's what Kevin Systrom did when he co-founded Instagram: The simple photo app tapped the right trends, built on larger social networks, and dodge...Show More

Marissa Mayer — How to make the star employees you need

41:13 | Aug 8th, 2018

Can't find the star employees you need? Then make them. That's what Marissa Mayer did when she founded the Associate Product Manager program at Google — one of the company's crown jewels. She mentored a team of young, hungry, talented employees in th...Show More

How to kill your bad ideas w/ Zynga's Mark Pincus

32:58 | Jul 25th, 2018

To succeed, you have to be relentless about pursuing a big opportunity — and ruthless about killing your own bad ideas along the way. Zynga founder Mark Pincus up-ended the gaming industry with social games like Farmville and Words with Friends. And ...Show More

Keep Humans In the Equation w/ TaskRabbit's Stacy Brown-Philpot

35:46 | Jul 11th, 2018

You may think that to scale you need to cut humans out of the equation. The opposite is true. You can harness the power of the "human cloud" to solve almost any problem — as long as you keep the word “human” in the equation. That's what TaskRabbit CE...Show More

#20 Twitter/Medium's Ev Williams — Never Underestimate Your First Idea

49:44 | Feb 21st, 2018

Never put a limit on your first idea. It could span your entire career. Ev Williams, co-founder of Twitter and Medium (and Blogger, before that), shares what he learned in every iteration of his grand vision to connect the world’s brains. A reminder ...Show More

#15 Infinite Learner (Part 2) – with IAC's Barry Diller

36:29 | Dec 13th, 2017

To move from one success to another, you have to learn to unlearn. Take everything that helped you win the first time, then discard it and learn a new way. That's how Barry Diller, titan of "old" media (ABC, Paramount, Fox), mastered the new dot-com ...Show More

#14 Infinite Learner (Part I) — with IAC's Barry Diller

51:28 | Dec 6th, 2017

Tinder. Top Gun. Roots. The Simpsons. What do they have in common? Media icon Barry Diller. Barry is what we call an "infinite learner." He’s only interested in things he's never done before. And if they’ve never been done by ANYONE? Better yet. He s...Show More

#12 Look Sideways — with Google / VMware’s Diane Greene

40:34 | Nov 10th, 2017

Business plan not entirely clear? Not sure how you’ll make enough money or find your users? That's OK. Really. The most scalable ideas often come at you sideways. You'll find yourself crabwalking from a small market to a bigger to one of unimaginable...Show More

Let Fires Burn — with Gixo's Selina Tobaccowala

37:53 | Jul 19th, 2017

If you try to put out every fire, you’ll only burn yourself out. The best entrepreneurs? They let fires burn. Knowing which problems not to solve is just as critical as knowing which problems must be solved. You won’t have time to sit down and assess...Show More

The Next Silicon Valley Is...? With Endeavor's Linda Rottenberg

47:02 | Jul 12th, 2017

What’s the secret to Silicon Valley? And can any other region nurture such a thriving startup scene? Linda Rottenberg, CEO of Endeavor, makes the case that a startup culture can be nurtured almost anywhere, so long as you have the raw ingredients — n...Show More

Google/Alphabet's Eric Schmidt in Innovation = Managed Chaos

36:48 | Jun 7th, 2017

Google has succeeded by innovating again and again. Not just search, but Gmail and Google Docs and even self-driving cars. Their secret? They don’t tell their employees how to innovate; they manage the chaos. Eric Schmidt—CEO of Google since 2001 and...Show More

Facebook's Sheryl Sandberg in Lead, Lead Again

38:09 | May 31st, 2017

In just 6 years, Facebook grew to 2 billion users and 14,000 employees. How? Well first, they hired COO Sheryl Sandberg. And she knew that to lead a fast-changing organization, you have to be as skilled at breaking plans as you are at making them. Gr...Show More

Beauty of A Bad Idea — with Walker & Company's Tristan Walker

34:18 | May 17th, 2017

The best business ideas often seem laughable at first glance. So if you’re hearing a chorus of “No’s” it may actually be a good sign… Google, Facebook, LInkedIn, Airbnb — they all sounded crazy before they scaled spectacularly. So don’t be discourage...Show More

The Money Episode — with Minted's Mariam Naficy

33:33 | May 10th, 2017

Think you've raised enough money for your startup? Think again. You have to run through a minefield of unexpected expenses as an entrepreneur. And you never know where the big opportunity will come from. So always, always raise more money than you th...Show More

The Reid Hoffman Story (Part 1) — Make everyone a hero

43:19 | Jan 22nd

In this special episode, we turn the tables on host Reid Hoffman. He’s the guest and we tell his story, while proving a theory that’s perfect for Reid: You can chart an epic journey to scale, if you make everyone a hero along the way. Guest Host is J...Show More

To scale, you must master the skill of storytelling w/Charity: Water’s Scott Harrison

47:40 | Dec 18th, 2018

You need a great story to build a great company. And great stories are unwaveringly TRUE. No one embodies this principle more fully than Scott Harrison, founder of Charity: Water. A master storyteller, Scott built his nonprofit on 3 radical principle...Show More

Your Plan B Needs a Plan B — w/Nancy Lublin of Do Something and Crisis Text Line

33:14 | Dec 4th, 2018

[A favorite episode returns!] To succeed as an entrepreneur, you need grit. But grit is more than persistence. You’re not just charging up the same hill over and over. You're generating an endless supply of Plans B. And Nancy Lublin always has a Plan...Show More

The Millennial Episode — with Brit + Co’s Brit Morin

37:29 | Nov 19th, 2018

You can marshal the power of millennials to grow your company, but you have to redefine your concept of loyalty. To keep millennials as users (and employees), you’ll need to keep evolving — and help them evolve. No one understands this better than B...Show More

The elusive formula for great hiring w/Workday's Aneel Bhusri

40:48 | Nov 5th, 2018

Your first hires = cultural cofounders. And it’s worth your time to get every one right. Workday CEO Aneel Bhusri personally interviewed his first FIVE HUNDRED employees at Workday. He knows how to map back from the culture he wants, to employee attr...Show More

Arianna Huffington—What great founders do at night

39:19 | Oct 3rd, 2018

To survive your entrepreneurial journey, you have to learn to recharge. In fact, knowing when to turn the lights OUT may be the only way to keep the lights on. You need a sustainable strategy that maximizes your team's efficiency, while avoiding burn...Show More

Introducing Season 3

02:24 | Jul 9th, 2018

Masters of Scale returns on Wed July 11th with Season 3, featuring the entrepreneurs who wrote the rule book of Silicon Valley - as well as the ones who challenge those rules. We'll hear hard-won insights from the founders of Spotify, Instagram, Task...Show More

#22 How to find your big idea w/ Spanx's Sara Blakely

41:00 | Mar 21st, 2018

To find your big idea? Look for it. And look for it. And be ready to act. Spanx founder Sara Blakely was actively seeking a business idea when she thought of Spanx. Then she moved fast, found help in the right places, and went all-in. The result: A b...Show More

#21 How To Do Good And Do Good Business with Starbucks' Howard Schultz

50:19 | Mar 7th, 2018

You can make your social impact and your bottom line work hand-in-hand. But you'll have to be as creative and innovative about your company's values as you are about the business itself. Howard Schultz, chairman and former CEO of Starbucks, not only ...Show More

#21 The 10 Commandments of Startup Sucess with Guest Host Tim Ferriss

1:34:54 | Feb 28th, 2018

Guest host Tim Ferriss shares advice you'll want to etch into stone: The 10 Commandments of Startup Success. We teamed up with Tim's eponymous podcast, the Tim Ferriss Show, to bring you this special remix. You'll hear actionable lessons from every e...Show More

#19 How To Price Your Product To Scale with ClassPass' Payal Kadakia

47:10 | Feb 14th, 2018

The price that bleeds your business could also save it. When you invent something innovative, you can’t know how to price it on day one. First, get people in the door — get a LOT of people in the door — even if you have to price your product fatally ...Show More

#18 How To Build Your Company To Last — with Fiat's John Elkann

53:28 | Feb 7th, 2018

Forget being a unicorn. Learn to be a “Phoenix.” Your company can last 100+ years — but you'll need the resilience to rise and fall, and rise again. Fiat’s Chairman John Elkann shares the principles that allow the "horseless carriage" company founded...Show More

#3 Learn From Every 'No'— with Bevel Razor's Tristan Walker

34:47 | Nov 29th, 2017

“If you’re laughed out of the room, it might actually be a good sign.” Entrepreneurs inevitably face a lot of rejection — as does anyone championing a big new idea. But the different ways that investors say “no” could reveal valuable clues about your...Show More

BONUS: Uncut interview — Netflix's Reed Hastings

55:11 | Sep 20th, 2017

Host Reid Hoffman visits Netflix's headquarters for an extended interview with the company's founding CEO, Reed Hastings. They discuss the distinctive culture that enabled Netflix to leap from DVD's to online streaming to becoming a content-productio...Show More

BONUS: Uncut Interview — Crisis Text Line's Nancy Lublin

1:04:39 | Sep 13th, 2017

In this extended interview, Nancy Lublin, founding CEO of Crisis Text Line, shares insights from her restless career as a serial entrepreneur, recruiting armies of volunteers to the causes she’s passionate about.

BONUS: Uncut Interview — Airbnb's Brian Chesky

1:24:01 | Sep 6th, 2017

Host Reid Hoffman interviews Brian Chesky, the co-founder and CEO of Airbnb. In this extended interview, Chesky explains how a willingness to work with his hands laid the foundation for Airbnb’s growth. He also shares previously unaired stories about...Show More

BONUS: Uncut Interview — Facebook's Sheryl Sandberg

51:00 | Aug 30th, 2017

Host Reid Hoffman met Sheryl in a conference room at One Facebook Way to discuss a vexing subject: How does she lead an organization that doubles or triples in size each year? She also reveals previously unaired insights from her new book, Option B, ...Show More

BONUS: Seven Lesser Known Laws of Leadership

09:42 | Aug 26th, 2017

The Masters of Scale team brings you a special blend of leadership tips from season one guests — including clips we haven’t aired yet. In this bonus episode, we’ll share our favorite insights from Facebook’s Mark Zuckerberg, Y Combinator’s Sam Altman...Show More

BONUS: Uncut interview — Facebook’s Mark Zuckerberg

1:08:41 | Aug 23rd, 2017

This is the extended, uncut version of Reid Hoffman's rare, hour-long interview with Facebook co-founder and CEO Mark Zuckerberg from Ep. 4 “Imperfect is Perfect". Our recommendation: Listen to the episode first. Then enjoy the full interview, with i...Show More

Grit Happens with Crisis Text Line's Nancy Lublin

39:07 | Jun 14th, 2017

To succeed, entrepreneurs need a good idea, timing, money, luck. But more than anything, they need grit. Don’t confuse grit with sheer persistence; it’s not about charging up the same hill, again and again. The sort of grit you need to scale a busine...Show More

Coming Soon: Masters of Scale

02:08 | Apr 18th, 2017

Reid Hoffman, legendary Silicon Valley entrepreneur and investor, explains how famous founders take their companies from zero to a gazillion. In this trailer for Season One, a taste of this straight-from-Silicon Valley podcast.