Repeat Customer


Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, a...Show More
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25:34 | May 20th, 2019

Shake Shack's improbable rise from a hot dog cart in a New York City park to international hamburger chain seems even more unlikely when you consider the guy who started it: Danny Meyer. He's a Michel...Show More

aliceko recommended:

I never liked burgers until I had a Shake Shake burger (seriously). Great insights into Danny Meyer’s famous burger brand and how he built h...Show More

24:45 | May 6th, 2019

When Disney decided to enter the cruise industry in the mid-90s, other cruise lines were skeptical that Disney could succeed, because how do you take the expansive experience of a theme park and plop ...Show More

aliceko recommended:

I’ve never been on a cruise - and never wanted to, until this episode. Yes, Disney has perfected the world of cruises. Their attention to de...Show More

24:38 | Apr 22nd, 2019

As a patient visiting the doctor, have you ever even considered yourself as a customer entitled to a pleasant experience? Well, that's what primary care physician Tom Lee set out to provide when he fo...Show More

aliceko recommended:

Amazing look into the doctors who actually care about providing patients with a comfortable and pleasant medical experience. If you’re in BC...Show More

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