The 10 Best Repeat Customer Podcast Episodes
1) How Disney Reimagined the Cruise Experience
When Disney decided to enter the cruise industry in the mid-90s, other cruise lines were skeptical that Disney could succeed, because how do you take the expansive experience of a theme park and plop ...Show More
2) Beyond cookie butter: The secrets behind Trader Joe’s great customer experience
Trader Joe's is renowned for its folksy charm, super helpful staff, and of course, its cookie butter, but there's way more than that behind the supermarket chain's leading customer experience. We tal...Show More
3) Ellevest’s Gender-Aware Investing Platform
After conquering the male-dominated boardrooms of Wall Street, Sallie Krawcheck turned her attention to an underserved market worth at least $7 billion: women. But how do you transform a customer exp...Show More
4) How Flywheel Upcycled Boutique Fitness and At-home Classes
When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking boutique fitness company, the question became whether she could strike gold a second time with a similar spin class concept cal...Show More
5) How One Medical Turned Doctors Into Designers
As a patient visiting the doctor, have you ever even considered yourself as a customer entitled to a pleasant experience? Well, that's what primary care physician Tom Lee set out to provide when he fo...Show More
6) How Chip and Joanna Gaines Turned A Hit TV Show Into Magnolia
Chip and Joanna Gaines were stars of the hit home makeover TV show Fixer Upper on HGTV, but when they decided to launch a lifestyle brand called Magnolia, they couldn't rely on celebrity status alone....Show More
7) How Shake Shack Cooked Up Its Cheeseburger Experience
Shake Shack's improbable rise from a hot dog cart in a New York City park to international hamburger chain seems even more unlikely when you consider the guy who started it: Danny Meyer. He's a Michel...Show More
8) How Hinge Muted The Gamification Of Dating
When dating app Hinge shifted its platform to mobile and adopted the swipe feature along with other apps like Tinder, its customer base soared along with its valuation. But as hookup culture gripped t...Show More
9) How Sephora created a futuristic, omnichannel customer experience
Cosmetics and beauty products might seem like a tactile pleasure best sampled and enjoyed with one's own hands, but Sephora has completely transformed the way we buy not just makeup, but also retail i...Show More
10) How Slack changed the way we work by putting the customer experience first
Workplace messaging app Slack provided a much needed centralized solution to teams that had been struggling to stay connected via a convoluted mish mash of email, Skype, text, WhatsApp. But with only ...Show More
How Slack changed the way we work by putting the customer experience first
26:47 | Jul 16th, 2018
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